Manager

MRI Software

5d

About The Position

The Manager, Renewals leads a team responsible for executing timely, accurate, and value-driven renewals across MRI Software’s customer base. This role is accountable for retention performance, renewal forecasting, and process excellence, ensuring that customers continue to realize value from MRI’s solutions while minimizing churn and protecting recurring revenue. The Manager, Renewals combines people leadership with operational discipline, partnering cross-functionally to align renewal strategy with broader go-to-market, customer success, and financial objectives..

Requirements

• Bachelor’s degree in business, finance, or related field
• 7+ years of proven success in SaaS sales, account management, renewals, or customer success
• Experience in a people management role
• Strong understanding of SaaS commercial models, ARR, churn, and renewal forecasting
• Experience negotiating contracts and pricing in a B2B software environment
• Demonstrated ability to coach sales professionals and drive consistent performance
• Strong analytical skills with experience using Salesforce and reporting tools
• Excellent communication, collaboration, and stakeholder management skills
• Ability to operate in a fast-paced, matrixed organization with competing priorities

Nice To Haves

• Experience in real estate, property management, or financial technology strongly preferred

Responsibilities

• Team Leadership & Performance Management Lead, coach, and develop a team of Renewal Representatives and/or Account Managers focused on contract renewals and retention
• Set clear performance expectations, quotas, and KPIs related to renewal rates, and forecast accuracy Conduct regular pipeline, forecast, and performance reviews to ensure consistent execution.
• Provide ongoing coaching on renewal conversations, objection handling, pricing discussions, and negotiation tactics Renewal Strategy & Execution Own end-to-end renewal execution for assigned customer segments, ensuring timely engagement and contract closure.
• Drive proactive renewal strategies, including early outreach, risk identification, and mitigation plans Partner with Account Managers and Customer Success to align on account health, adoption, and expansion signals
• Oversee pricing, quoting, and contract processes in collaboration with Sales Operations, Legal, and Finance Ensure renewals are positioned around value realization and ROI, not just contract continuation Forecasting, Reporting & Operations Maintain accurate renewal forecasts and visibility into retention metrics
• Monitor renewal pipeline health, churn risk, and renewal velocity Partner with Revenue Operations to ensure CRM accuracy, reporting consistency, and data integrity
• Analyze renewal performance trends and identify opportunities to improve process efficiency and outcomes Support quarterly and annual revenue planning related to renewals and retention Cross-Functional Collaboration Work closely with Customer Success, Support, and Services teams to resolve client issues impacting renewal outcomes
• Partner with Sales and Account Management leadership on segmentation, coverage models, and handoffs Collaborate with Finance on billing accuracy, invoicing, and revenue recognition considerations
• Provide feedback to Product and Marketing based on customer renewal insights and objections Process Improvement & Enablement Develop and refine renewal playbooks, messaging frameworks, and escalation paths
• Ensure consistent application of renewal policies, pricing guidelines, and approval processes Identify opportunities for automation, tooling improvements, or workflow optimization
• Champion best practices that improve customer experience and renewal efficiency

Benefits

• Join our employee-led resource groups to maximize your experience at work.
• Add 16 extra hours to your time off to shorten your workday as part of our Flex at MRI program.
• Utilize 16 hours of paid time to volunteer.
• Know great workers? Our generous employee referral scheme rewards you for bringing in talent.
• Enjoy peace of mind with our regional-specific healthcare benefits for you and your family.
• Big on family? So are we! Our Parental Leave and parental support perks allow you to grow your family comfortably as an MRI employee.
• Maintain a fantastic work-life balance with PTO days plus observed holidays.
• Further your professional development and growth with our tuition reimbursement offerings.
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees