Manager, Rehab - Audiology, Atrius Health

UnitedHealth Group•Boston, MA

20h

About The Position

Explore opportunities with Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

Requirements

Master's degree or equivalent in audiology
State of Massachusetts license in audiology
Advanced Cardiac Life Support (ACLS) may be required based on specialty
3+ years of patient experience
Comprehensive knowledge of management and supervisory principles, practices, and techniques, often acquired training and work experience
Proven excellent communication skills, both written and oral and must also display well-developed interpersonal skills to work successfully with all levels of management, staff, and patients
Ability to use computerized system, including keyboard documentation, throughout the day
Driver’s License and access to reliable transportation

Nice To Haves

American Heart Association Basic Life Support (BLS)

Responsibilities

Collaboration with the Associate Director and Chief of Ear, Nose and Throat, responsible for the overall performance of audiology practices and staff. Assures that standards for access, service, patient and referring clinicians’ satisfaction are met, and in accordance with both local practice and company objectives
In collaboration with the Chief of Ear, Nose and Throat, and Associate Director develops and implements clinical protocols, procedures, schedules, and techniques in accordance with the clinical needs and expectations of the audiology practice throughout the company
Oversees the hearing aid dispensing program at seven audiological practices, including staffing, administrative duties, and management of manufacturer accounts. Assures quality of services and develops and implements clinical dispensing protocols
Develops and maintains clinical quality assurance systems and process in accordance with established standards. Maintains department policy and procedure manuals
Collects and/or analyzes data to assess ongoing performance against objectives in the areas of service, access, patient satisfaction, cost, and outside utilization management
Has direct involvement in patient concerns or complaints that involve the delivery of audiology services. Participates in the development of systems and procedures to correct problems relating to systems failures
Develops and implements new audiology programs, operational procedures, and systems in accordance with established guidelines. Provides feedback to management on status of implementation process
Investigates and resolves problems related to clinical/non-clinical staff interface
Chairs audiology staff meetings and attends monthly meetings with Chief of Ear, Nose and Throat to ensure quality of services, and to develop and achieve departmental goals
In collaboration with the Chief of Ear, Nose and Throat and Associate Director, monitors and manages audiology department operating and capital budgets for department, ensuring thatoperations are managed within established guidelines. Develops and implements cost saving measures as appropriate. Maximizes use of organizational resources
Collaborates with Associate Director in annual budget development process, including capital requests and procurement of new equipment
Monitors equipment function, schedules and maintains current calibration for all diagnostic equipment
Oversees interviewing, hiring, and provision of clinical training to new audiology staff
Provides direct clinical care
Monitors inventory and procurement systems. Works Associate Director to secure supplies and equipment necessary to operations
Represents the department(s) at meetings and special task forces, as required
Performs other duties as assigned
Supervises medium/large group of clinical/non-clinical exempt and nonexempt staff, including subordinate supervisors and managers. Carries out supervisory responsibilities within areas of responsibility in accordance with the organization's policies and applicable laws. Provides direction and support to staff to assure departmental effectiveness and efficiency. Responsibilities include interviewing, selecting, orienting, and training employees; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; reviewing personnel actions of subordinates and addressing complaints and resolving problems.