Manager, Regional Service Delivery

AIT Worldwide Logistics, Inc.•Darby Township, PA

About The Position

The Regional Service Delivery Manager is responsible for overseeing the end-to-end movement of high-tech products to data centers via road transport and managing specialized white-glove teams. This role ensures seamless delivery, installation, and support of critical infrastructure components, including server racks and associated hardware, while maintaining compliance with industry standards and customer requirements.

Requirements

Bachelor's Degree (required)
6+ years of experience in service delivery, logistics, or data center operations (required)
Proven expertise in managing high-value shipments and white-glove services.
Strong knowledge of rack installation, cabling, and data center infrastructure.
Excellent leadership, communication, and problem-solving skills.
Familiarity with ISO, OSHA, and TAPA standards.
Experience with risk assessment and site survey protocols.
Proficiency in project management tools and reporting systems.

Responsibilities

Oversee the secure and timely movement of high-value technology products to data centers across the West Coast.
Ensure compliance with transportation SOPs, chain-of-custody documentation, and liability coverage requirements and security protocols.
Coordinate with carriers and vendors to maintain service quality and mitigate risk.
Lead and support white-glove teams responsible for: ◦ Rack installation in data centers. ◦ Delivery and staging of components such as servers, cabling, and network hardware. ◦ Debris removal and site cleanup post-installation. ◦ Conduct site surveys and risk assessments for new data center projects. ◦ Ensure adherence to safety protocols, PPE requirements, and customer-specific SOPs. ◦ Ensure compliance with industry regulations, security standards, and contractual obligations.
Recruit, train, and mentor white-glove service teams.
Foster a culture of safety, accountability, and operational excellence.
Coordinate scheduling and resource allocation for multiple concurrent projects.
Develop and maintain Standard Operating Procedures (SOPs) for white-glove and high-value deliveries.
Monitor service performance, identify improvement opportunities, and implement corrective actions.
Drive continuous improvement initiatives to enhance efficiency and customer satisfaction.
Act as the primary point of contact for clients during delivery and installation projects.
Ensure professional on-site conduct and timely resolution of customer inquiries.
Provide proactive communication and status updates to internal and external stakeholders.
Performs other duties as assigned
Complies with all policies and standards