Manager, Regional Franchise Operations (The Bone & Biscuit Co.)

WMC

25d•$80,000 - $90,000

About The Position

The Bone & Biscuit Co. is seeking a highly motivated and experienced professional to join our team as the Manager, Regional Franchise Operations (Western Canada). Reporting to the General Manager, Franchise Operations, the Manager, Regional Franchise Operations (Western Canada) is a pivotal liaison and support for franchisees throughout their journey from initial training and store setup to ongoing operations. This role is instrumental in driving brand development and enhancing sales performance across the regional area while ensuring stores meet brand standards and operating guidelines. The Manager, Regional Franchise Operations (Western Canada) is an ambassador in promoting The Bone & Biscuit culture and competitive advantages to franchisees.

Requirements

Minimum of 2 years of retail chain experience at a regional or multi-store management level, ideally gained in progressive operations roles
In-store retail experience (pet food sales would be an asset)
Post-secondary education in business/merchandising or a related field considered an asset
Retail management courses considered an asset
Strong visual merchandising skills
Strong operational skills in a customer-service environment
Financial and business acumen (financial reporting, budgeting, business planning)
Ability to organize work and manage multiple priorities
Problem-solving skills
Proficiency with MS Office
Experience with Franpos or other Point of Sale systems is an asset
Western Canada based and legally entitled to work in Canada at the time of application
Valid driver’s license
Ability to travel
Ability to work on a flexible schedule that meets the needs of the business

Responsibilities

Provides comprehensive training and onboarding for new franchisees, covering customer service, merchandising, marketing strategies, product selection, and product & nutrition training.
Develops, updates and maintains the curriculum and materials for online training software to ensure relevance and engagement.
Serves as the primary resource for translating corporate initiatives into actionable strategies at the franchisee level, ensuring compliance with corporate standards.
Assists in the launch of new stores, ensuring franchisees are equipped with optimal product assortment, merchandising, and marketing strategies for success.
Conducts regular reviews of store environments and key performance indicators to identify areas for improvement and provides targeted coaching to franchisees to enhance operational efficiency and team effectiveness.
Cultivates and maintains positive relationships with vendors and distributors to secure the best possible support for franchisees (i.e. training opportunities, promotional benefits, resolution of issues).
Continuously builds product knowledge through interactions with vendors and distributors.
Collaborates with the corporate product team to synchronize vendor management strategies and gather essential market insights.
Acts as the main liaison between franchisees and corporate head office, facilitating effective communication and problem resolution, involving senior management as necessary.
Proactively gathers and analyses customer feedback to better understand customer needs and drive local store adjustments.
Implements and monitors standardized merchandising processes to maximize in-store flow, customer impact and sales growth.
Regularly monitors inventory levels in stores to ensure adherence to company standards, addressing variances with corrective action plans developed alongside franchisees.
Performs detailed competitive market analysis to benchmark store performance against industry standards.
Establishes standardized reporting processes to track store progress, evaluate franchisee performance and to foster continuous improvement.
Analyses regional sales data monthly, identifying trends and implementing strategies to leverage best practices and enhance store performance.
Sets targets for stores and follows up regularly to monitor performance, suggest improvements, and remove obstacles where possible.
Drives the effective implementation of company programs, motivating franchisees to develop and execute plans that align with both operational and organizational objectives.
Conducts annual performance evaluations for franchisees, providing constructive feedback and development paths.
Regularly participates in management meetings and provides insightful feedback to senior leadership on potential improvements and growth opportunities.
Upholds and promotes the Bone & Biscuit culture and values through principal leadership and informed decision-making.