Manager Regional Facilities - Retail Banks

First Citizens Bank

2h•Hybrid

About The Position

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office. Open to remote in several markets for highly qualified candidate. This role serves as a key people leader and first-line risk owner for Facilities within the assigned region, with accountability for operational discipline, regulatory compliance, and audit readiness. The Manager Regional Facilities is responsible for leading Facilities Managers and support staff, building team capability, driving performance through metrics and controls, and ensuring facilities operations meet the expectations in a regulated environment while recommending industry best practices for retail banks. May be responsible for implementing space planning strategy, overseeing daily operations, preventative and reactive maintenance, and capital project work for locations within the assigned region, and location type. This role is critical to ensuring facilities activities are executed consistently, documented appropriately, and aligned with internal controls, risk management practices, and enterprise standards.

Requirements

Bachelor's Degree and 8 years of experience in Corporate Real Estate Facilities or Property Management OR High School Diploma or GED and 12 years of experience in Corporate Real Estate Facilities or Property Management
Experience with Corporate Real Estate Facilities and Maintenance
Knowledge and familiarity with troubleshooting electrical and mechanical products
Experience managing electrical and mechanical vendors
Experience Managing Facilities Managers and Sr. Facilities Managers is required
Experience performing in-depth building assessments
Ability to communicate and collaborate effectively
Ability to think strategically
35% percent travel

Nice To Haves

Preferred Certifications: ASHRAE, BOMA, and/or IFMA
Chief Engineering background
Commissioning background
Financial Services background

Responsibilities

Facility Support - Oversees maintenance and repairs efforts toward the functionality of Bank facilities. Dispatches and ensures timely completion of work order requests. Manage and provide training to Facilities Manager for preventative maintenance activities and schedule to minimize disruption in business operations. Perform, manages, and trains Facilities Managers to perform facilities inspections, troubleshoot technical issues, provides reports, and develops effective asset management strategies. Aids execution of department projects including major works, renovations, capital improvements, relocations, mergers, acquisitions, and other special initiatives. Assists with emergency preparedness plans, standard operating procedures, and playbooks.
Facility Strategy - Develops and manages continuous relationships with key department leaders ensuring continuous alignment of the workplace with business needs. Collaborates with management and Department Heads on strategic activities related to forecast growth and space needs, prioritizing projects, and initiatives. Supports acquisition integration activities.
Vendor Management - Manages and oversees key vendor relationships to optimize the value of the engagement on pricing and service levels. Works with key vendors to determine if improvements or changes are needed. Coordinates with procurement and vendor management on contract activity as needed. Ensures vendor performance, contracts, and scopes of work comply with Bank policies, risk standards, and regulatory requirements.
Budget Planning - Develops, creates, tracks, and maintains short and long-term (3-5 years) capital and expense budgets, for assigned locations including business case recommendations for proposed major expenditures or budget variances. Ensures long-term schedule and capital plans are established and maintained for locations within the region. Reports on budget performance and plan versus actual variance. Identifies cost savings and cost reduction opportunities.
Managerial Functions - Manages facilities staff for the region, providing coaching and support for professional development. Develops, coaches, and mentors Facilities Managers and support staff, building leadership capability, accountability and succession. Leads team engagement and supports a culture of trust, transparency, and continuous improvement. Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to guidelines, procedures, and routines to meet objectives. Manages the selection, hiring, performance, training, and evaluation of assigned staff, which may include professional development.
Project Management - Complete, plan, and execute enhancement projects at assigned regional locations. Supports projects outside the Department that involve the workplace projects.
Risk Compliance and Controls: Serves as first-line risk owner for Facilities within the assigned region. Ensures compliance with applicable banking regulations, internal policies, and audit requirements. Identifies control gaps and partners with branch facilities leadership, CRE, and risk consultant to remediate issues. Establishes and monitors KPIs.

Benefits

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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