Manager, Referral Programs

SpotOn • San Francisco, CA

2d • $107,000 - $130,000 • Onsite

About The Position

We’re not just building restaurant tech—we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sht about helping restaurants succeed. Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. We’re looking for a strategic, data-driven Manager, Referral Programs to lead the development, execution, and optimization of our referral ecosystem. This person will oversee program operations, manage team members, strengthen partner relationships, and collaborate cross-functionally to maximize referral-driven growth. You’ll play a critical leadership role in scaling the program — balancing operational excellence with strategic thinking, team management, and continuous process improvement. This is a full-time, in-office role (Monday–Friday)

Requirements

• 5+ years of experience in partnerships, referral marketing, channel management, or sales operations.
• 2+ years of people management experience leading direct reports or cross-functional initiatives.
• Proven success developing and scaling partner or referral programs in a high-growth environment.
• Strong analytical mindset with experience using CRM and referral management platforms (e.g., Salesforce, HubSpot, PartnerStack).
• Exceptional communication, leadership, and relationship-building skills.
• High attention to detail, data integrity, and process ownership.
• Ability to balance hands-on execution with strategic oversight.

Responsibilities

• Program Leadership & Strategy Own the vision, roadmap, and performance of the referral programs.
• Lead, coach, and develop a small team of program coordinators or specialists.
• Set clear KPIs and track progress toward partner engagement, referrals, conversion, and revenue goals.
• Collaborate with sales, marketing, operations, and finance leaders to align referral strategy with broader business objectives.
• Identify areas for program innovation, new partner models, and incentive design improvements.
• Program Operations Oversee all incoming referrals and ensure accurate assignment, verification, and tracking.
• Maintain program integrity by monitoring for fraud, duplicate submissions, and attribution accuracy.
• Partner with sales and account teams to ensure prompt follow-up on high-quality leads.
• Manage partner inquiries and troubleshoot referral submission or tracking issues efficiently.
• CRM & Data Management Maintain clean and accurate data across CRM and referral platforms.
• Partner with data and technology teams to create, refine, and validate reports and dashboards.
• Identify and resolve system issues while ensuring end-to-end visibility of referral performance.
• Partner & Internal Communication Build and nurture relationships with referral partners and internal stakeholders.
• Oversee the drafting of proposals, agreements, and partner communications.
• Represent the referral program in internal meetings and leadership updates.
• Collaborate with marketing to plan partner engagement campaigns, enablement sessions, and events.
• Payments & Financial Processing Oversee monthly payment reviews and approvals for qualified referrals.
• Maintain transparent records of payouts, reporting, and compliance.
• Ensure new partners are onboarded and payment-ready with complete documentation.
• Program Growth & Optimization Identify and recruit new referral partners and maintain engagement with active ones.
• Analyze program data to guide incentive strategy and overall effectiveness.
• Oversee training materials, process documentation, and partner success resources.
• Reporting & Administration Deliver weekly and monthly performance reports with insights and recommendations.
• Track conversion rates, partner activity, and payout metrics.
• Maintain up-to-date SOPs and ensure program documentation reflects best practices.
• Leadership & Management Provide mentorship, feedback, and professional development opportunities for direct reports.
• Foster a collaborative, results-oriented culture grounded in accountability and transparency.
• Influence stakeholders across departments through data-driven storytelling and clear communication.
• Manage workload prioritization, delegation, and quality assurance within the team.

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees