Manager, RB Innovation (Data Engineer)

Samsung Electronics•Coppell, TX

About The Position

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities Position Overview The Manager, RB Innovation will coordinate and manage strategy plan under limited supervision. The individual will act as a technical liaison between the manufacturing, service department and HQ Korea to address customer-defined requirements. They will ensure successful product launches by resolving technical issues with the HQ Engineering Team and meeting deliverables. Building strong relationships with SEA Product Management, Sales, and field-testing teams is essential to drive product development and schedule success. Additionally, the role involves interfacing with customers to ensure satisfaction, analyzing return rates to plan future needs, developing repair strategies for new products, and auditing/analysis third-party vendors for outsourced repairs.

Requirements

6-8 years of experience in a project development role with 2-5 years of experience in wireless telecommunications, with direct project development and long-term customer relationship building
Experience in marketing, sales, product management, or development, including compiling and presenting product/service information
Experience researching and resolving customer technical complaints and issues
Proficient in Microsoft Office applications and experienced in a Windows XP or NT LAN/WAN environment

Nice To Haves

Bilingual in Korean is highly preferred
A Bachelor’s Degree in Engineering from an accredited college or university and 6+ years of relevant experience
Work experience in the telecommunications industry

Responsibilities

Develops and improves product inspection, testing, diagnostics, and repair procedures
Understand and implement data analysis strategies that meet business strategy
Determines resource needs and project timelines
Communicates project status to management at all levels
Analyzes service data to identify trends and rates
Prepares statistical reports and forecasts future requirements, budgets, and resources
Establish/support infrastructure that continuously grows to strategically analyze data
Establishes new processes and enhances existing ones to improve reverse logistics performance
Designs and optimize process flow plans to maximize output
Oversees RB-MES systems and application enhancements for the repair department
Recommends improvements to boost operational efficiency and ensure data integrity
Manages systems and information projects to meet performance expectations