Manager, Quality System

DrinkPAK • Prior Lake, MN

5d

About The Position

Power your Thirst for More at DrinkPAK, where we revolutionize beverage manufacturing, driven by automation and sustainability. Together, through grit and innovation, we break new ground in record time by acquiring the most advanced technology and attracting the brightest talent. Our explosive growth and journey through uncharted territories offers unique career opportunities enabling passionate individuals to reach their full potential. To support our teams, we offer enriching lifestyle accounts, comprehensive benefits, formal development programs, and an energizing environment. Drive your success at DrinkPAK, where we refresh, hydrate and nourish the world and our employees alike. MANAGER, QUALITY CONTROL SYSTEMS POSITION DESCRIPTION: The Customer Quality Lead plays a pivotal role in managing all customer-facing Quality activities across the organization. This role owns the customer relationship from a Quality standpoint—ensuring diligent, timely communication and full visibility into Quality systems, documents, and issue resolution. The role also leads document control, supports all aspects of commercialization, and serves as a regulatory and audit readiness expert. The ideal candidate is highly organized, proactive in communication, and passionate about continuous improvement and Quality leadership.

Requirements

• Bachelor’s degree in Life Sciences, Engineering, or a related field.
• Minimum of 5 years in Quality, Regulatory, or Compliance roles within regulated industries.
• Strong customer-facing communication and relationship management skills.
• Document Control leadership experience preferred.
• Familiarity with SQF or other relevant certification standards.
• Willingness to travel as needed for customer and internal site support.
• Highly organized, self-motivated, and able to manage multiple priorities.

Nice To Haves

• This role is well-aligned with individuals who enjoy:
• Compliance – supporting audit readiness and performing internal reviews.
• Commercialization – especially customer interfacing and launch preparedness.
• Quality Systems – including document control, regulatory alignment, and policy development.

Responsibilities

• Customer Relationship Management (Quality-Focused)
• Fully own the customer relationship from a Quality standpoint.
• Attend and support all weekly, monthly, and quarterly customer meetings.
• Be highly responsive and diligent in customer communications—closing a previously identified gap in relationship management.
• Travel to customer sites as needed to represent Quality and strengthen customer engagement.
• CAPA/RCA Management: Site Quality teams initiate and complete investigations, but Pedro is responsible for final review and customer-facing delivery.
• Ensure customers are kept informed of all key Quality developments, documentation, and resolution plans.
• Commercialization (Quality Ownership)
• Lead all commercialization activities from a Quality perspective, including:
• Pre-commercialization work (planning, risk assessment, documentation readiness).
• In-the-moment support during launches (issue escalation, Quality presence).
• Post-commercialization activities (follow-ups, improvements, lessons learned).
• Partner cross-functionally with Operations, Regulatory, and Customer teams to ensure seamless product and process rollouts.
• Document Control Leadership
• Lead the Document Control function, managing the lifecycle of controlled documents to ensure compliance, traceability, and timely access.
• Interface with customers regarding document requests, specifications, and changes.
• Keep internal systems audit ready and up to date with current and anticipated regulatory requirements.
• Audit and Compliance Support
• Act as a key Quality resource during audits—internal, external, and customer.
• Conduct quarterly unannounced internal audits.
• Travel to other sites as needed to support major audits or train local teams.
• Own all audit gap reports and ensure full resolution in coordination with site Quality teams.
• Regulatory & Certification Responsibility
• Manage and track all regulatory and certification filings, including gap analyses and resolution plans.
• Support and guide preparations for SQF Version 10 implementation (scheduled for 2026) while ensuring current version requirements are still met.
• Participate in planning meetings and assist in site-level readiness
• Professional Development & Industry Engagement
• Represent the company on industry committees (e.g., ISBT beginning in 2026) to stay informed, network with peers, and elevate company visibility.
• Attend internal meetings and planning sessions to align Quality efforts with regulatory trends and evolving certification standards.
• Pursue certifications to advance Quality expertise: Technical Reviewer Certification (7-day course) to enhance audit knowledge and access advanced training.
• Process Authority Training to better evaluate customer documentation and systems (non-advisory role only).

Benefits

• The well-being of our team members and their families is critically important to us. As part of this commitment, we offer:
• PPO medical, dental, and vision insurance for our employees AND their dependents, 100% paid by the Company
• A cell phone stipend
• Annual discretionary bonus
• 401(k) match program, pet insurance, life insurance, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level