Manager, Quality & Patient Safety

Sutter Health•Sacramento, CA

About The Position

Works collaboratively to lead and establish appropriate performance management/quality improvement systems. The Manager is responsible for overall implementation and maintenance of quality management programs and facilitates assigned programs with specified objectives. This includes compliance to standards of the National Committee on Quality Assurance (NCQA), Integrated Healthcare Association (IHA), Centers for Medicare and Medicaid Services (CMS), health plan regulations and contractual requirements, standards, and projects pertaining to quality management, standard work and clinical improvement initiatives. Assumes responsibility for ensuring or supporting assessment and planning, performance measurement and monitoring, evaluation and quality improvement for the delivery of quality patient care.

Requirements

Bachelor's: Management, public health, nursing, business administration, organizational leadership or related field or equivalent education/experience
8 years recent relevant experience
Operations, leadership, critical thinking, analysis, teaching, facilitation, coaching, mentoring and project management skills required.
Knowledge of population health management practices, policy, programs, initiatives and functions.
Ability to train staff in various quality improvement and performance improvement methodologies.
Exemplary written and oral communication skills; to include presentations and comprehensive analysis reporting on performance improvement issues.
Ability to partner and collaborate with physician leadership and work effectively with providers and physician site leadership.
Ability to analyze problems, to reach practical conclusions, and institute effective changes.
Ability to evaluate the performance of staff, identify behavior and performance problems, and staff development needs, and take appropriate actions as necessary.
Advanced computer skills in Microsoft office: [word, excel, outlook and PowerPoint] epic, Midas
Ability to implement department policies and procedures and ensure adherence.
Must have organizational skills and the ability to balance numerous priorities at the same time, be detail-oriented, self-directed and able to work with minimal supervision.
Customer service skills.
Ability to compile, organize, summarize, prepare in text or graphic form and proofread extensive spreadsheets and data from a variety of sources.
ability to write executive summaries.
Must be able to deal appropriately with confidential and sensitive information and to demonstrate diplomacy, tact and a high level of professionalism.
Organizational skills, ability to work on multiple projects under multiple deadlines; must be highly energetic, and able to embrace challenges and change.
must be a team player and work well with a variety of people in all levels of the organization.
Experience leading safety/quality/clinical effectiveness initiatives with high level of independence.
Experience in successfully facilitating collaborative, cross-functional projects, including the ability to define program project or process objective, identify stakeholders and their interests, plan steps, coordinate and allocate human, technological, and fiscal resources to accomplish goals and objectives in a resourceful and timely manner.
An in-depth knowledge of regulations and guidelines for governing areas of responsibility.
Knowledge of and experience in process improvement (e.g., lean or process transformation).
Understands applicable quality measures as defined by hedis, integrated healthcare association (iha), cms, accountable care organizations (acos) and other ambulatory quality measurement programs.