Regional Director Quality & Patient Safety

Banner Health•Phoenix, AZ

About The Position

Help change health care; help change the world. We want to change the lives of those in our care – and the people who choose to take on this challenge. If you’re ready to change lives, we want to hear from you. Banner Health was recognized on Becker's Healthcare 2025 list of 150+ top places to work in healthcare. This recognition highlights our commitment to supporting team members through comprehensive benefits, opportunities for both personal and professional growth, inclusive and empowering work environments, and resources that promote a healthy work-life balance. Transform care by building cultures of excellence and safety! The Director of Quality and Safety will lead the Quality and Safety team leaders to transform the quality of safety. This individual will have oversight of quality and safety across the designated region influencing clinical improvement. Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package. Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. POSITION SUMMARY This position promotes high reliability in clinical performance through operational oversight of quality improvement leaders and their teams within a defined region (or cohort), and execution of the enterprise clinical strategic plan. The position works closely with system, regional or market, and entity leadership to improve quality of clinical care, reduce preventable harm and improve experience for team members and patients. All work processed by the incumbent is considered confidential and protected from discovery, pursuant to state statutes.

Requirements

Requires Master’s degree or equivalent experience in a healthcare related field.
Must be a Certified Professional in Healthcare Quality (CPHQ) and/or Certified Professional in-Patient Safety (CPPS).
Must have a proficiency level typically attained with five years’ experience in Quality Management / Performance Improvement.
Requires at least two years leadership experience or demonstrated leadership abilities through successful large-scale projects.
Must possess demonstrated flexibility in responding to the needs of multiple constituencies with a service-oriented philosophy.
Demonstrated ability to lead and facilitate multi- disciplinary teams.
Must possess demonstrated skill in problem analysis, project management, conflict resolution and oral and written presentations.
Requires ability to balance and manage multiple concurrent projects.

Nice To Haves

RN license in state worked OR a clinical background with current license/certification or other equivalent experience.
Experience leveraging external benchmarks to drive clinical improvement
Additional related education and/or experience preferred.

Responsibilities

Responsible for oversight of quality improvement leaders and their teams within a defined market or region.
Executes the Banner Health clinical strategic plan to improve clinical performance and patient safety
Leverages Vizient to identify opportunities within each relevant cohort and assists QI leaders and appropriate operational or business owners in prioritization and development of improvement plans.
Responsible for oversight of development and implementation of annual quality and safety plans in partnership with quality improvement leaders, administrative leaders, and service line or process owners within the region.
Manages and coaches quality improvement leaders and their teams.
Serves as a resource to regional improvement teams for planning, implementation, and coordination of local or regional activities to maximize clinical and operational outcomes while promoting patient safety and a high-quality experience for team members and patients.
Maintains clinical performance assessment, improvement, change management and project facilitation expertise through independent study, internal development courses, attending education workshops, reviewing professional publications, establishing personal networks, and participating in professional organizations.
Responsible for operational oversight of QI within a designated Banner Health region and contribution to system-level QI activities.