Manager, Quality for Service and Reliability

Universal Avionics • Tucson, AZ

36d

About The Position

Plan, coordinate, and direct the Universal Avionics Repair Station Quality for Service and Reliability activities designed to ensure Quality and Service of products consistent with established standards. This role will also be responsible for and has authority over all Repair station operations that are conducted under Part 145, including ensuring that Repair station personnel follow the regulations and serving as the primary contact with the FAA. Essential Duties and Responsibilities include the following. Other duties may be assigned.

Requirements

• An individual must be able to perform each essential duty satisfactorily.
• Bachelor's degree (B. A.) in a related field from four-year college or university; or five to seven years related experience and/or training; or equivalent combination of education and experience.
• Working knowledge and understanding regulatory requirements and experience managing an FAA Part 145 Repair Station from the Quality perspective required.
• Microsoft Office suite- Word, Excel, PowerPoint.
• Familiarity with using ERP software.
• English
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Responsibilities

• Regulatory Compliance & Avionics Quality Oversight FAA Accountable Manager for the Universal Avionics Repair Station.
• Maintain compliance with the FAA Drug & Alcohol Program by completing all required program activities.
• Oversee and sustain certification approvals issued by global aviation agencies, including the European Aviation Safety Agency (EASA) and the United Kingdom Civil Aviation Authority (UK‑CAA).
• Maintain certification approvals from Coordinating Agency for Supplier Evaluation (CASE) and aviation operational customers.
• Manage the ongoing update and compliance activities for Repair Station Quality Control Manual (RSQCM) and Safety Management Systems manuals.
• Prepare and deliver comprehensive evaluation reports (findings, statistical analysis, root‑cause analysis, and Service Bulletin reviews) to the Certification team for FAA‑reportable events.
• Manage updates, validation, and maintenance of the UA product line Capability List.
• Develop and uphold departmental objectives that align with corporate policies and regulatory requirements.
• Develop, update, and maintain procedural documents within the BMS, including Standard Operating Procedures (SOPs), Work Instructions (WIs), and Forms.
• Manage Repair Station inspectors engaged in quality assurance activities.
• Actively contributes to quality management teams and provides clear, well‑structured technical and program updates to leadership.
• Keeps management informed of significant quality issues, trends, and developments, along with the corrective actions underway to address them.
• Design and implement quality assurance training programs approved by the FAA.
• Serve as the company representative during FAA, EASA, UK‑CAA, and customer audits and provides support for AS9100 external audit activities.
• Manage internal processes to prepare for and support internal and external audits.
• Responsible for supporting, managing, or implementing internal and external corrective actions.
• Maintains approval certifications from AS9100 international Quality Management System (QMS) standard for the aviation, space, and defense (AS&D) industry.
• Supports sustaining engineering efforts by partnering with Engineering to incorporate in‑service feedback into product design.
• Investigate and resolve customer quality issues and respond to customer inquiries related to quality and reliability.
• Serve as Repair Station Quality focal for OEM customers and Program Management.
• Partner with Customer Service to manage warranty issues, complaints, and reliability trends.
• Present MTBF metrics, reliability performance, and audit results to leadership and key customers.
• Apply statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes.
• Serve on the Safety Committee to support the resolution of safety incidents and ensure compliance with regulatory requirements within the Safety Management System (SMS).
• Ensure precision measurement tools meet Calibration standards, maintain regulatory compliance, manage calibration records, and oversee tool accuracy to support airworthiness.
• Oversee the scrap program for top‑level units, parts, and materials, ensuring compliance with environmental regulations, safety standards, and efficient logistics processes.
• Determine product acceptance and vendor continuation based on evaluation of their quality management systems and performance.
• Qualify new subcontractors for the Repair Station in partnership with the Supplier Quality team to ensure compliance with regulatory and quality requirements.
• Maintain current knowledge of applicable government and industry quality assurance codes, standards, and best practices.

Benefits

• Benefits eligibility starts on your first day as a full-time employee at Universal Avionics.
• Medical insurance (multiple plan options, including low-deductible PPO)
• Preventive care covered at 100%
• Affordable copays for doctor visits, urgent care, and prescriptions
• Teladoc virtual care access
• Vision coverage through VSP (includes exams, frames, and lenses)
• Dental insurance (covers preventive, basic, and major services)
• 401(k) with immediate safe harbor match (100% match on up to 4% of pay after 60 days)
• 9/80 work schedule option – every other Friday off
• Vacation, sick time, and 14 paid holidays (including a week in December)
• Tuition reimbursement
• Gym reimbursement
• Wellness programs: One Pass Select (discounted access to gyms, fitness apps, and more)
• Travel assistance and employee discounts
• Employee Assistance Program (EAP) and emotional wellness support: Up to 3 free counseling visits per issue/year through Reliance Matrix Up to 6 free counseling sessions per issue/year through Health Advocate Includes mental health, financial, legal, work-life, medical navigation, and life coaching support
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager