Manager, Quality Assurance

Conduent • Mather, CA

20d • Onsite

About The Position

The Quality Assurance Manager is responsible for overseeing the daily activities of a team of Quality Associates and supporting the business through effective quality management practices. This role partners closely with internal and external stakeholders to ensure compliance with regulatory, client, and internal audit requirements, while maintaining and improving quality systems and documentation.

Requirements

• Minimum of two years of leadership experience in a corporate environment.
• Strong communication skills, including interpersonal, verbal, written, and presentation abilities.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft 365, including Outlook, Word, Excel, PowerPoint, and SharePoint.

Nice To Haves

• Previous Quality Assurance management experience.
• Bachelor’s degree.

Responsibilities

• Manage and support the day-to-day activities of a team of Quality Associates.
• Collaborate on internal and external audits in support of business objectives.
• Create, maintain, and manage project plans for compliance and client audits, as required.
• Monitor and control audit-related projects to ensure all internal deliverables are completed on schedule.
• Assist with the administration and maintenance of Quality Management System (QMS) documentation.
• Manage and maintain documentation within SharePoint sites.
• Ensure team compliance with training requirements and proper record keeping.
• Provide project and audit status reports as requested.
• Conduct project reviews and develop recommendations to identify both successful and unsuccessful project elements.
• Coordinate and manage evidence-gathering activities in preparation for audits.
• Drive documentation reviews to ensure audit readiness.
• Document findings related to unacceptable practices or procedures and recommend corrective actions.

Benefits

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees