Manager, Quality Assurance

Surgical Information Systems Careers • Alpharetta, GA

2d • Hybrid

About The Position

For over 29 years, Surgical Information Systems (SIS) has empowered surgical providers to Operate Smart ™ by delivering innovative software and services that drive clinical, financial, and operational success. For ambulatory surgery centers (ASCs), SIS provides comprehensive software and services, including ASC management, electronic health records (EHRs), patient engagement capabilities, compliance technology, and revenue cycle management and transcription services, all built specifically for ASCs. For hospital perioperative teams, SIS offers an easy-to-use anesthesia information management system (AIMS). Serving over 2, 700 surgical facilities, SIS is committed to delivering solutions that enable surgical providers to focus on what matters most : delivering exceptional patient care and outcomes. Recognized as the No. 1 ASC EHR vendor by Black Book for 10 consecutive years and honored with the Best in KLAS Award for ASC Solutions in 2025 , 2023 , and 2022 , SIS remains the trusted choice for surgical providers seeking to enhance their performance. Discover how SIS can help you Operate Smart ™ at sisfirst.com . Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

Requirements

• 5+ years of experience in healthcare revenue cycle operations, with at least 2 years in a QA leadership role.
• Proven experience managing QA teams and implementing audit programs in Intake, Billing, AR, and Payment Posting.
• Strong analytical skills, attention to detail, and ability to interpret complex data.
• Excellent organizational, communication, and leadership skills.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint) and revenue cycle management systems (e.g., SIS, Waystar).
• Ability to work collaboratively across teams and manage multiple priorities in a fast-paced environment.
• Commitment to process excellence, compliance, and customer service.

Responsibilities

• Lead, mentor, and develop QA Associates/Leaders for Intake, Billing, AR, and Payment Support functions.
• Design, implement, and oversee comprehensive QA programs and audit protocols for all revenue cycle processes.
• Establish and monitor QA metrics, KPIs, and reporting standards to ensure process quality and compliance.
• Collaborate with Operations and RCS leadership to identify process gaps, recommend improvements, and drive corrective actions.
• Ensure timely and accurate audits of workflows, documentation, and system entries across all functions.
• Develop and maintain QA policies, procedures, and training materials.
• Facilitate regular team meetings, calibration sessions, and cross-functional reviews to align QA standards.
• Escalate critical issues and trends to the Director of Process Excellence and other stakeholders.
• Support onboarding and ongoing training for QA staff; foster a culture of continuous learning and improvement.
• Stay current with industry best practices, regulatory changes, and technology advancements relevant to revenue cycle QA.

Benefits

• Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance
• Vacation/Sick time
• 401(k) retirement plan with company match
• Paid Holidays
• SIS Cares Day
• Hybrid or Remote environment depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees