Manager, Quality Assurance / Quality Control (QA/QC)
About The Position
The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission. At Howard University, we prioritize well-being and professional growth. Here is what we offer: Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support Work-Life Balance: PTO, paid holidays, flexible work arrangements Financial Wellness: Competitive salary, 403(b) with company match Professional Development: Ongoing training, tuition reimbursement, and career advancement paths Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture Join Howard University and thrive with us! https://hr.howard.edu/benefits-wellness JOB PURPOSE: The Manager, Quality Assurance/Quality Control (QA/QC) ensures operational standards, safety, and compliance across technical operations, custodial services, and EHS collaboration within Physical Facilities Management (PFM). This role conducts inspections, audits vendor performance, and ensures adherence to engineering standards, environmental health regulations, and University service benchmarks. The QA/QC Manager partners with operations and custodial supervisors to maintain a safe, clean, efficient, and compliant campus environment.
Requirements
- Bachelor’s degree in engineering, environmental health, or facilities management with at least 5 years of QA/QC, custodial, or engineering operations experience.
- Expertise in QA/QC processes for facilities, custodial, and engineering systems.
- Strong knowledge of safety standards, building codes, and environmental health regulations.
- Ability to evaluate service quality and enforce accountability across teams and vendors.
- Effective communication, reporting, and training skills.
- Focus on proactive compliance, risk mitigation, and customer satisfaction.
- Strong interpersonal, analytical, and problem-solving skills with focus on accountability and innovation.
- Commitment to service quality, timeliness, and the University’s mission.
Nice To Haves
- Certifications in OSHA, quality management systems, or EHS compliance strongly preferred.
Responsibilities
- Develops and enforces QA/QC protocols for custodial operations, technical systems, and EHS standards.
- Conducts regular inspections of buildings, mechanical systems, utilities, and custodial services.
- Tracks and reports KPIs on cleanliness, system reliability, compliance rates, and safety incidents.
- Audits vendor performance against contract terms and service-level agreements.
- Collaborates with EHS staff to ensure OSHA, EPA, fire/life safety, and hazard communication compliance.
- Provides findings and corrective action recommendations to the Deputy Director and Executive Director.
- Leads training and awareness programs on service quality, safety, and regulatory requirements.
- Supports sustainability and continuous improvement initiatives in operations and custodial services.
- Maintains documentation for audits, inspections, and compliance reporting.
- Performs other related duties as assigned.
Benefits
- Comprehensive medical, dental, and vision insurance, plus mental health support
- PTO, paid holidays, flexible work arrangements
- Competitive salary, 403(b) with company match
- Ongoing training, tuition reimbursement, and career advancement paths
- Wellness programs, commuter benefits, and a vibrant company culture
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What This Job Offers
Job Type
Full-time
Career Level
Manager
