Manager, Quality Assurance- Focused Service

Hilton • VA

106d • $75,000 - $110,000

About The Position

This is your chance to be part of an in-house Brand Operations team that works to ensure that Hotel owners and General Managers have the tools and resources that they need to be successful. As a Quality Assurance Manager on the Quality Assurance (QA) team reporting to an Area Manager of QA, you will visit 100+ hotels in your territory and will evaluate and conduct inspections of designated hotels. Your main duty is to protect the integrity of the brands inspected in terms of cleanliness, condition, guest safety and brand standards.

Requirements

• Five (5) years of management experience - Hotel Operations
• Three (3) years of experience as a General Manager or Department Head in a Focused Service hotel
• Travel up to 90%
• Have a Valid Driver's license

Nice To Haves

• Food Safety Certification
• Project management skills
• Working knowledge of product replacement cycles, renovations and physical upgrades
• Problem resolution and consulting skills to mitigate potential conflicts/issues with general managers, owners, and/or internal customers while upholding the integrity of the brand

Responsibilities

• Perform routine Quality Assurance evaluations
• Address inquiries and communications made internally, both verbally and in written communications
• Communicate with Peers, Area Managers, Sr. Directors, Vice Presidents, Brand teams, Design and Construction, Owners, Management companies, and General Managers to answer inquiries about brand standard compliance, QA, brand protocol, procedures, and Improvement Plans
• Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and any projects assigned are submitted by established deadlines
• Manage territory and expenses, complete audits, and meet annual goals

Benefits

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance
• 401(k) savings plan
• 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment
• Up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents
• 10 paid holidays and 2 floating holidays throughout the year
• Up to 5 bereavement days
• Flexible spending accounts
• Health savings account
• Access to our employee stock purchase plan (ESPP)
• Access to a care coordination program (“Wellthy”)
• Legal services program
• Educational assistance program
• Adoption assistance
• Backup childcare program
• Pre-tax commuter benefit
• Travel discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees