Manager, QA/Learning & Development, Community Corrections

Core Civic•Newport News, VA

About The Position

At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. We are currently seeking a Manager, Quality Assurance/Learning and Development who has a passion for providing the highest quality care in an institutional, secure setting. Come join a team that is dedicated to making an impact for the people and communities we serve. The Manager, Quality Assurance/Learning and Development, is responsible for managing quality assurance activities and implementing learning and development initiatives at the facility. Conducts regular audits and inspections. Develops, reviews, edits and oversees the implementation of facility policies, procedures and corrective action plans, by gathering and analyzing data related to the operation and management of the facility. Plans and organizes employee learning and development activities. Identifies facility and individual development needs. Monitors and/or leads learning and development sessions. Ensures ongoing facility compliance in accordance with established company policies and procedures and contractual requirements. Manages all areas of the facility quality assurance to include audits, inspections, data gathering and analysis, reporting, training and communication in accordance with established policies and procedures and contractual requirements. Collects, prepares, reviews and maintains all facility contract files. Collaborates with facility leadership, FSC and the contracting agency to formulate, revise and implement policies and procedures in compliance with established company policies and procedures, accreditation standards, and contractual requirements. Develops strong working relationships with contracting agencies and ensures consistent communications between the facility and the contracting agencies. Conducts audits and inspections of overall facility operations to make improvement recommendations affecting the efficiency and quality of the facility organization, security, operations, services, programs and budget. Coordinates and assists facility leadership with developing, reviewing, implementing, and validating corrective action plans to ensure that root causes are addressed and corrective actions are effective. Collaborates with facility leadership on quality inquiries. Ensures top facility performance by providing direction and advises best practices using experience, data, contractual standards and company policy and procedure guidance. In cooperation with facility leadership, prepares annual learning and development plan, and ensures compliance with established schedules to include student attendance, instructor assignments, training space, and other resources.

Requirements

Graduate from an accredited college or university with a Bachelor's degree in criminal justice, corrections, social or behavioral science, quality assurance, business administration or a related field is required.
Two (2) years of experience in corrections, quality assurance, accreditation, or a related field is required.
Additional experience in corrections, quality assurance, accreditation, or a related field may be substituted for the education requirement on a year-for-year basis.
Excellent written communication skills and analytical ability required.
Proficiency in Microsoft Office applications or other similar software applications is required.
A valid driver's license is required.
Minimum Age Requirement: Must be at least 21 years of age.

Nice To Haves

Additional experience in training, classroom instruction or curriculum development is preferred.

Responsibilities

Managing quality assurance activities
Implementing learning and development initiatives at the facility
Conducting regular audits and inspections
Developing, reviewing, editing and overseeing the implementation of facility policies, procedures and corrective action plans, by gathering and analyzing data related to the operation and management of the facility
Planning and organizing employee learning and development activities
Identifying facility and individual development needs
Monitoring and/or leads learning and development sessions
Ensuring ongoing facility compliance in accordance with established company policies and procedures and contractual requirements
Managing all areas of the facility quality assurance to include audits, inspections, data gathering and analysis, reporting, training and communication in accordance with established policies and procedures and contractual requirements
Collecting, preparing, reviewing and maintaining all facility contract files
Collaborating with facility leadership, FSC and the contracting agency to formulate, revise and implement policies and procedures in compliance with established company policies and procedures, accreditation standards, and contractual requirements
Developing strong working relationships with contracting agencies and ensures consistent communications between the facility and the contracting agencies
Conducting audits and inspections of overall facility operations to make improvement recommendations affecting the efficiency and quality of the facility organization, security, operations, services, programs and budget
Coordinating and assisting facility leadership with developing, reviewing, implementing, and validating corrective action plans to ensure that root causes are addressed and corrective actions are effective
Collaborating with facility leadership on quality inquiries
Ensuring top facility performance by providing direction and advises best practices using experience, data, contractual standards and company policy and procedure guidance
Preparing annual learning and development plan, and ensures compliance with established schedules to include student attendance, instructor assignments, training space, and other resources