Manager, QA & Compliance

Alertus Technologies•Baltimore, MD

1d•$72,000 - $110,000

About The Position

Our Product Development team is seeking a Manager, QA & Compliance to lead our efforts in maintaining product certifications and regulatory compliance, while also taking charge of pinpointing and resolving potential quality concerns in our deployed products. This role reports to our VP, Product Development, and will play a crucial role in ensuring our life-saving solutions meet the highest quality standards and comply with all relevant regulations. The ideal candidate is detail oriented and has a strong background in quality assurance and compliance management, with the ability to effectively collaborate with cross-functional teams.

Requirements

In-depth knowledge of relevant industry standards and regulations
Experience collecting and investigating customer data for potential issues
Ability to organize data to look for long term product trends
Experience with Salesforce CRM or similar tool suite
Excellent problem-solving skills and attention to detail
Strong verbal and written communication skills
Ability to travel on occasion
Bachelorâs degree in a Technology field or equivalent experience
5+ years of experience in quality assurance, compliance management, or regulatory affairs, preferably in a technology or manufacturing industry.
Experience with the UL/CE Certification processes; knowledge of those associated with Emergency Management a plus
Security+, CSSP, or CISSP certification

Nice To Haves

Some experience with companies designing electronic products and systems
Experience holding a previous position on a quality team and/or familiarity with regulatory standards
Experience with the application, documentation, and testing of administrative, technical, and physical security controls
Experience leading small teams

Responsibilities

Lead and manage all quality assurance (QA) and compliance initiatives, ensuring adherence to industry standards and regulatory requirements.
Develop, implement, and maintain quality control policies, procedures, and best practices to ensure compliance with federal, state, and industry regulations.
Oversee internal and external audits, assessments, and certification processes to maintain compliance with applicable frameworks.
Oversee the process of obtaining and maintaining product certifications from relevant regulatory agencies and industry standard organizations.
Support the development and enforcement of secure software development lifecycle (SDLC) processes in alignment with compliance standards
Monitor changes in regulations and standards to ensure ongoing compliance with all applicable requirements
Coordinate and manage internal and external audits to assess compliance with regulatory requirements and quality standards
Collaborate with cross-functional teams to integrate compliance and security controls into product development and operational processes
Drive continuous improvement initiatives to enhance quality, efficiency, and compliance across the organization
Identify and assess potential quality and compliance risks and develop strategies to mitigate these risks
Oversee every aspect of quality in our products and operations with full organizational authority in every dimension of QA
Develop and deliver compliance training programs to educate staff on regulatory requirements, security best practices, and quality assurance methodologies
Manage global regulatory compliance, testing, and accreditation management
Collect and review data from fielded products. Work closely with the Product Development team members to investigate potential product issues.
Other duties as assigned