Manager, QA and Safety

ICF•Newark, NJ

About The Position

QA/QC Manager – Residential Energy Efficiency Programs Utility Programs and Services Division Location: Newark, New Jersey Ready to make a difference? Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, and committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, ICF is the place for you because we make BIG things happen ICF’s Utility Programs and Services (UPS) Division is growing and currently seeking an experienced manager to oversee the Quality Assurance/Quality Control (QA/QC) function of a portfolio of residential energy efficiency programs. In this role you will support ICF in the implementation of a QA/QC program to ensure that installations meet program requirements and that subcontractors follow proper QA/QC protocol. The ideal candidate will be self-motivated, detail-oriented, and experienced enough to interface with multiple levels of ICF, utility client management, and subcontractors. Why you will love working here: Quality of life: Flexible workplace arrangements, work-life balance Investment of the community: Donation matching, volunteer opportunities Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan And many, many more (Ask your recruiter for more details!) What you will be doing: Work as part of a team providing expert program implementation services for a portfolio of utility energy efficiency programs Oversee the QA/QC activities conducted by ICF and subcontractor personnel Prepare process guides, reports, and presentations for client meetings and other deliverables Meet regularly with the client’s QA/QC team to report on the status and results of QA/QC activities Responsible for reinforcing safety culture within internal team and subcontractors by establishing safety protocols, sharing safety messages, and managing prompt safety incident reporting to stakeholders Oversee tracking and billing of ICF inspections Provide quality control review and oversight of project deliverables Assist with continuous process improvement for the program to facilitate improved QA/QC procedures and more consistent and efficient reporting Facilitate staff/subcontractor/contractor trainings, workshops, and meetings, as appropriate Perform occasional in-field QA/QC visits/observations to evaluate subcontractor/contractor performance Assist with general subcontractor management What we need you to have (minimum qualifications): Bachelor’s degree in Business, Energy Resources, Engineering, Environmental Studies or related area with 5+ years of experience in residential energy efficiency, building science and/or HVAC principles OR 9+ years of experience in residential energy efficiency, building science and/or HVAC principles 3+ years of project management experience 1+ years of experience with quality assurance/quality control practices Ability to travel up to 30% of the time Must have a valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check What we would like you to have: Building Performance Institute certification or other industry certifications highly desired Experience working in a consulting firm, utility, or contractor company Professional skills you will use: Excellent verbal and written communication skills Strong analytical, problem-solving, and decision-making capabilities Team player with the ability to work in a fast-paced environment Demonstrated level of professionalism, including ability to exercise good judgment, discretion, tact, and diplomacy Experience with collaborating effectively with senior client stakeholders as well as field contractors. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist . All information you provide will be kept confidential and will be used only to the extent to provide needed reasonable accommodations. Read more about workplace discrimination righ t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted . This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected] . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is : $98,187.00 - $166,919.00 New Jersey Remote Office (NJ99)

Requirements

Bachelor’s degree in Business, Energy Resources, Engineering, Environmental Studies or related area with 5+ years of experience in residential energy efficiency, building science and/or HVAC principles OR 9+ years of experience in residential energy efficiency, building science and/or HVAC principles
3+ years of project management experience
1+ years of experience with quality assurance/quality control practices
Ability to travel up to 30% of the time
Must have a valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check
Excellent verbal and written communication skills
Strong analytical, problem-solving, and decision-making capabilities
Team player with the ability to work in a fast-paced environment
Demonstrated level of professionalism, including ability to exercise good judgment, discretion, tact, and diplomacy
Experience with collaborating effectively with senior client stakeholders as well as field contractors.

Nice To Haves

Building Performance Institute certification or other industry certifications highly desired
Experience working in a consulting firm, utility, or contractor company

Responsibilities

Work as part of a team providing expert program implementation services for a portfolio of utility energy efficiency programs
Oversee the QA/QC activities conducted by ICF and subcontractor personnel
Prepare process guides, reports, and presentations for client meetings and other deliverables
Meet regularly with the client’s QA/QC team to report on the status and results of QA/QC activities
Responsible for reinforcing safety culture within internal team and subcontractors by establishing safety protocols, sharing safety messages, and managing prompt safety incident reporting to stakeholders
Oversee tracking and billing of ICF inspections
Provide quality control review and oversight of project deliverables
Assist with continuous process improvement for the program to facilitate improved QA/QC procedures and more consistent and efficient reporting
Facilitate staff/subcontractor/contractor trainings, workshops, and meetings, as appropriate
Perform occasional in-field QA/QC visits/observations to evaluate subcontractor/contractor performance
Assist with general subcontractor management