Manager, Project Services

Jobgether

16h • Hybrid

About The Position

The Manager, Project Services will lead a team of consultants and subject matter experts dedicated to optimizing and supporting enterprise customers through process improvements, system integrations, and data-driven insights. This role combines people leadership, operational oversight, and hands-on project involvement to ensure customer success and long-term value realization. You will drive adoption of AI-assisted workflows, streamline service delivery, and maintain data integrity while fostering professional growth within your team. Collaboration with cross-functional partners is key, and you will continuously refine processes, enhance reporting and BI capabilities, and champion efficiency through technology and automation. This position offers a high-impact opportunity to shape both team and customer success in a fast-growing, innovative environment.

Requirements

• B.A. or B.S. degree with 5+ years of experience in customer service, consulting, or professional services, including 2+ years in a leadership or management role.
• Strong skills in SQL, data management, business intelligence reporting, and dashboard development.
• Experience with process automation, system integration using APIs, and AI-enabled service tools.
• Excellent project management skills, including scoping, estimation, and workflow optimization.
• Proven ability to mentor, coach, and develop employees while fostering a high-performing team culture.
• Strong communication skills, capable of presenting complex ideas clearly to internal and external stakeholders.
• Comfortable working in a fast-paced, hybrid, and high-growth environment.

Responsibilities

• Lead and manage a team of customer-facing consultants and subject matter experts, providing coaching, mentorship, and performance management.
• Oversee project scoping, SOW preparation, and delivery of post-live services to optimize customer adoption and long-term value.
• Champion AI adoption and identify AI-assisted workflows to improve productivity and standardize service outcomes.
• Manage hybrid teams, balancing remote and in-office collaboration while maintaining high engagement and performance.
• Own operational processes, PRM systems, and integrations to ensure seamless customer experiences.
• Collaborate cross-functionally to continuously improve workflows, dashboards, reporting, and overall customer journey.
• Serve as an escalation resource for complex client issues and internal operational challenges.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with up to 3% employer match and immediate vesting.
• Flexible PTO policy and 10 company holidays.
• Parental leave and paid volunteer time.
• Employee reimbursement program for professional development, well-being, and technology.
• Fully remote flexibility within eligible U.S. states (AL, AR, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KY, MD, MI, MN, MO, NC, NH, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager