Manager, Project Services

Jobgether

10h • Remote

About The Position

The Manager, Project Services will lead a team of consultants and subject matter experts focused on delivering high-value outcomes for enterprise customers. This role combines people leadership, technical expertise, and process optimization to drive adoption, efficiency, and long-term value for clients. You will oversee multiple post-live service projects, mentor team members, and champion the use of AI and automation to enhance workflows. The position requires close collaboration with cross-functional teams, strategic planning, and hands-on involvement in improving processes, dashboards, and system integrations. Success in this role directly impacts client satisfaction, retention, and the overall effectiveness of service delivery. The ideal candidate thrives in a fast-paced, data-driven environment and embraces opportunities for innovation and continuous improvement.

Requirements

• Bachelor’s degree in a relevant field
• 5+ years of customer service, consulting, or professional services experience with at least 2 years in management or leadership
• Strong understanding of business intelligence (BI) reporting, dashboards, and data management
• Proficiency with SQL, data manipulation, Google Sheets, Microsoft Excel, and process automation tools
• Experience with system integration using APIs
• Applied AI proficiency and curiosity, leveraging AI tools to optimize workflows, data analysis, and service delivery
• Strong project management skills, including scoping, estimation, and tracking performance metrics
• Excellent communication, organizational, and prioritization skills
• Ability to thrive in a fast-paced, evolving environment while driving team and client success

Responsibilities

• Lead, manage, and grow a team of consultants and subject matter experts delivering post-live customer services
• Oversee multiple concurrent onboarding, optimization, and implementation projects for enterprise clients
• Drive AI adoption and integrate AI-assisted workflows to improve consultant productivity and customer outcomes
• Develop and present Scopes of Work (SOWs) and project estimates for customers and prospects
• Mentor and coach team members, provide feedback, and support career advancement
• Build and improve processes, dashboards, and automation solutions that enhance customer adoption and long-term value
• Serve as an escalation point for complex customer issues and ensure successful resolution
• Collaborate cross-functionally with Product, Engineering, and other teams to improve service delivery and customer experience

Benefits

• Competitive salary and performance-based incentives
• Medical, dental, vision, and disability insurance options
• 401(k) plan with up to 3% employer match and no vesting period
• Flexible PTO policy and 10 company holidays
• Parental leave and paid time off for volunteering
• Employee reimbursement program for well-being, technology, and professional development
• Remote-friendly work environment with opportunities for collaboration and professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager