Manager, Project Management

QGenda • Atlanta, GA

17h • Hybrid

About The Position

As a Manager within the CX organization and Project Management Office (PMO), you will be responsible for providing direction, leadership and oversight to a team of Project Managers and Project Coordinators, ensuring successful delivery of projects across the QGenda organization. The ideal candidate will possess strong leadership skills, extensive project management experience and a proven track record of driving results in a fast-paced and complex organization.

Requirements

• Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively at all organizational levels.
• Proven track record of driving organizational change and delivering measurable business results.
• Experience in managing a diverse team of project managers and driving high performing outcomes.
• Escalation management experience.
• Strong problem solving and analytical skills
• Strong leadership skills with the ability to develop, motivate and foster teamwork.
• Strong verbal and written communication skills
• Excellent organizational and planning skills with attention to detail.
• Working knowledge of Google Suite, SalesForce and Project management software.
• Ability to thrive in a fast paced, dynamic environment and effectively manage competing priorities and deadlines
• 3+ years in a leadership role
• Bachelor’s degree, or equivalent work experience
• Strong understanding of project management methodologies, tools and techniques.
• 6+ years of experience in project management

Nice To Haves

• Experience/exposure to the healthcare ecosystem

Responsibilities

• Resource Allocation and Capacity Planning
• Lead the strategic planning and allocation of resources across projects and initiatives within the organization
• Working in conjunction with the Workforce Management teams to manage the allocation of resources to ensure optimal utilization and alignment with project priorities and organizational needs.
• Work closely with project managers and stakeholders to understand project requirements, timelines and resource needs.
• Conduct regular capacity assessments to identify resource gaps or constraints and proactively address them.
• People Management
• Lead, mentor, and coach a team of Project Managers/Coordinators, providing guidance, support, and development opportunities to enhance their skills and capabilities.
• Responsible for resource allocation, forecasting and performance management.
• Foster a collaborative and inclusive team culture that values transparency, accountability and continuous improvement.
• Handle performance evaluations, goal setting, and career development discussions for team members
• Performance Management
• Maintain performance metrics and KPIs to measure effectiveness and efficiency of resource management processes
• Monitor and analyze resource utilization, productivity and performance trends to identify areas for improvement or optimization.
• Collaborate with project managers and functional leaders to address performance issues, bottlenecks, or conflicts impacting resource management
• Implement strategies and initiatives to enhance resource efficiency, productivity and overall project delivery.
• Identify, assess and mitigate project risks and issues proactively, ensuring timely resolution and minimal impact on project timelines and objectives.
• Proactively identify and resolve issues prior to formal escalations.
• Stakeholder Engagement
• Build and maintain strong relationships with project stakeholders, senior leadership, and functional teams to understand their resource needs and priorities.
• Communicate resource management strategies, decisions, and challenges effectively to stakeholders, ensuring alignment and buy-in
• Collaborate with cross-functional teams to identify opportunities for process improvement, innovation, and collaboration in resource management.
• Lead change management efforts related to project implementations, ensuring effective communication, training and adoption of new processes and technologies.
• Metrics and Reporting
• Oversee project retrospectives within your teams to drive root cause analysis regarding customer needs, performance management or potential process improvements.
• Coordinate cross functional teams to analyze performance against targets, KPIs and benchmarks to provide actionable insights to senior leadership.
• Lead discussions, synthesize complex data and develop strategic recommendations to optimize performance
• Travel up to 20%
• Other duties as assigned

Benefits

• Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
• Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
• Paid parental leave for birth, adoption or permanent placement
• 401(k) with company match
• Options to work in a hybrid-working model or remotely from home, depending on the position
• Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager