Manager, Project Management- Contact Center, Sams Club

Sam's Club • Bentonville, AR

64d

About The Position

As a Project Manager within the Sam's Club Contact Center, you will play a key role in managing projects end-to-end across multiple business areas. You'll collaborate with cross-functional teams—including technical engineering, product, and data analytics—ensuring initiatives are delivered efficiently, aligned with organizational goals, and embodying Walmart's culture and core values. What you'll do... Your responsibilities will include : Leading multiple medium to large-scale projects or workstreams simultaneously. Developing and communicating project plans, timelines, and progress updates to teams and stakeholders. Establishing clear goals, scope, and success metrics to ensure project alignment and accountability. Proactively managing risks, dependencies, and cross-functional coordination to drive results. Maintaining transparent communication and providing executive-level storytelling to convey progress and outcomes. Participating in on-call rotations to support off-site contact centers during technical issues. No Technical requirements, will require connecting and managing support of the technical SMEs Representing the team during international travel (up to four times per year), with trips lasting 5-14 days based on business needs. As a thought leader, you'll drive project excellence through strategic planning, structured execution, and an ownership mindset—delivering outcomes that meet stakeholder expectations, add business value, and adhere to constraints on time, cost, and resources. What You'll Bring Team Orientation: Prioritize team success over individual recognition, fostering collaboration and accountability. Project Leadership: Manage multiple projects with minimal direction, proactively communicating and driving initiatives forward. Strategic Communication: Deliver concise, executive-ready summaries that effectively communicate progress two levels above project scope. Technical Acumen: Strong understanding of technical engineering, product management, and data analytics functions. Contact Center Strategy Experience: Knowledge of operational and strategic elements of contact center management. Adaptability: Thrive in dynamic environments, managing shifting priorities while maintaining focus on key deliverables. Ethics and Integrity: Embody company values, uphold ethical standards, and promote an inclusive culture aligned with Walmart's core principles. Flex Time Off Mindset: Demonstrate full effort and dedication when the business needs you, balanced with meaningful personal time when disconnected.

Requirements

• Bachelor's degree in Business, STEM, Project Management, or a related field.
• Proven success managing medium-scale projects or multiple workstreams, with demonstrated expertise in project management methodologies and tools.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent written and verbal communication abilities, with the capacity to tailor messaging for diverse audiences.
• Experience leading cross-functional teams and mentoring associates.
• Proficiency with Microsoft Office Suite (PowerPoint, Excel, Word, Outlook).
• Familiarity with Generative AI (GenAI) tools and their practical applications.
• Bachelor's degree in Business, Finance, Computer Science, or related field and 2 years' experience in project management, business, operations, or related area OR 4 years' experience in project management, business, operations, or related area.
• 1 year's experience working in cross-functional teams.

Nice To Haves

• PMP, Lean Six Sigma, or Agile/Scrum Certifications (preferred but not required).
• Master's degree in Business, Analytics, or related field
• Project Management Certification
• Six Sigma certification
• Statistical Programming Language Masters
• Business Project Management - Project Management Professional - Certification
• Six Sigma Green Belt - Certification

Responsibilities

• Leading multiple medium to large-scale projects or workstreams simultaneously.
• Developing and communicating project plans, timelines, and progress updates to teams and stakeholders.
• Establishing clear goals, scope, and success metrics to ensure project alignment and accountability.
• Proactively managing risks, dependencies, and cross-functional coordination to drive results.
• Maintaining transparent communication and providing executive-level storytelling to convey progress and outcomes.
• Participating in on-call rotations to support off-site contact centers during technical issues.
• Representing the team during international travel (up to four times per year), with trips lasting 5-14 days based on business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees