Contact Center Manager
About The Position
Join our team as a Contact Center Manager in Tyler, TX. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: UT Health East Texas is comprised of 9 hospitals, more than 90 clinics, nearly 7,500 employees and over 1,000 licensed inpatient beds. We provide healthcare services through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service.
Requirements
- Bachelor’s Degree in a related field
- Additional years of experience may substitute for the required education on a year-for-year basis
- Two (2) or more years of previous job-related experience in a healthcare environment
- Two (2) or more years in a supervisory capacity
Nice To Haves
- Bachelor’s Degree
Responsibilities
- The Manager of the Contact Center is responsible for the functionality, performance, and financial management of the centralized scheduling department.
- Manages staff and ensures optimum performance and quality service is provided to achieve patient/customer satisfaction through daily operations.
- Drives and encourages a positive and supportive work environment, resulting in improved employee retention rates.
- Coaches and develops Supervisors and leads to ensure world-class feedback to schedulers.
- Directs performance improvement activities for all services provided by the department and provides strategic direction on scheduling activities to support our outpatient physician offices.
- Evaluates data and builds action plans to meet and exceed goals of Service Level, AHT, Attendance, Quality Assurance, and Attrition.
- Builds strong and positive relationships with department staff and clinical stakeholders.
- Adheres to policies, procedures, and regulations to ensure compliance and patient safety.
Benefits
- career growth opportunities
- tuition assistance
- resources that support your wellness, education, and financial well-being
- paid time off
- comprehensive health benefits
- supportive, inclusive culture
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What This Job Offers
Job Type
Full-time
Career Level
Manager
