Manager, Project Engineering

Claro Enterprise Solutions LLC

About The Position

Reporting to the Customer Care Director, the Project Engineer Manager (PEM) is responsible for leading and supervising Project Engineers and Advanced Support Engineers, and serving as the primary customer‑facing technical manager. This role requires exceptional communication skills and the ability to work effectively with demanding client teams, whether technical or managerial. The PEM must assess individual team strengths and development needs, providing coaching to optimize performance and ensure balanced workloads. As a subject-matter expert area manager, the PEM collaborates closely with multiple internal departments to improve cross‑functional consulting and operational efficiency. A strong telecommunications background is essential, including experience with transport technologies, project implementation, and troubleshooting. The role also includes identifying, qualifying, and procuring tools that enhance team productivity, while ensuring all deliverables align with established information security, quality, and production standards. The PEM works with leadership and other business units to refine processes, identify opportunities for automation, and apply industry best practices. In addition, the PEM mentors Associate Engineers, supporting daily tasks and identifying training and development opportunities. The role also involves coordinating with external contractors to complete specific projects and evaluating contractor performance for potential future talent needs. Finally, the PEM is responsible for maintaining effective resource scheduling and partnering with project management teams to resolve conflicts and ensure smooth operational execution proactively. This position is classified as exempt and may require flexibility in work hours to meet business needs.

Requirements

Bachelor’s Degree in Engineering, Telecommunications, or a related field required
7-9 years of vast experience in troubleshooting L1 and L2 Transport issues, MPLS, SD-WAN, DIA from the provider and customer perspective. Required
English fluent written and verbal (Medium proficiency)
Spanish fluent, written and verbal (High proficiency)
CCNA - Cisco Certified Network Technician Required or
CCNP - Cisco Certified Network Professional Preferred or
Juniper Networks Certified Professional (JNCIP-DC) Preferred
ITIL Foundations v3 Or Higher Preferred
NetAsc, NetDev Preferred

Nice To Haves

4-6 years of experience leading or working in cross-functional teams in telecommunications projects. Preferred
Portuguese, desirable (Low proficiency)

Responsibilities

Provide leadership, direction, and performance management to Project and Advanced Support Engineers, including conducting regular one-on-ones, assessing strengths and development needs, coaching for performance improvement, and holding the team accountable for KPI/SLA achievement
Serve as a subject matter expert and technical leader, leveraging telecommunications expertise in transport technologies, project implementation, and troubleshooting to guide team operations and support cross-functional collaboration
Maintains a safe, secure, and healthy work environment by adhering to organizational standards, policies, and legal regulations, and by escalating potential concerns
Identify, evaluate, and procure tools and resources to improve team productivity and operational efficiency
Ensure team deliverables and operations comply with information security, data privacy, quality, production, and customer contractual requirements
Collaborate with leadership and business units to review, refine, and improve processes, including identifying automation opportunities and applying industry best practices
Maintain effective resource scheduling and partner with project management teams to proactively resolve workload and scheduling conflicts
Mentor and support Associate Engineers by providing technical guidance, oversight of daily activities, and identification of training and development opportunities
Coordinate deliverables and evaluate outcomes of work performed by external contractors in alignment with contractual terms and project objectives
Support continuous improvement of customer experience through effective technical management and proactive issue resolution
Participate in departmental planning and operational discussions to align engineering activities with business objectives
Perform other job-related duties as assigned, consistent with the scope and level of the role