Manager, Programming Operations
About The Position
We are seeking a data-driven and tech-savvy programming operations manager to lead the Programming Operations Team at Frndly TV, which includes managing our growing team, content merchandising, monitoring content quality, onboarding full content libraries, and collaborating with internal teams like Customer Experience, Product and Marketing to ensure our customers are consistently exposed to the best content Frndly TV has to offer. This will be done by analyzing performance metrics, strategically prioritizing workflows and processes, identifying trends, and implementing solutions. The ideal candidate will understand streaming technology, content, product management, as well as the importance of customer experience.
Requirements
- 3-5 years of direct work experience with content and programming
- 3-8 years experience directly managing and developing employees
- Able to work flexible schedules, including early mornings, evenings, and weekends
- Ability to thrive in a fast-paced environment, work with minimal supervision, multi-task, and work under pressure
Nice To Haves
- Three years of programming operations experience is strongly preferred
- Bachelor’s degree preferred
- Ability to build consensus with stakeholders and implement new processes
Responsibilities
- Oversee the team's day-to-day operation and help guide work each day in terms of prioritization.
- Develop team members and create a career ladder for the Programming Operations team.
- Review employee performance, including areas for improvement, and take appropriate action
- Assist the Frndly leadership team with the development of digital merchandising SOPs.
- Conduct competitive research of popular & successful digital apps & streaming companies.
- Create & maintain an audit program for Frndly TV vod & add-on pack content.
- Coordinate closely with Content Partners to ensure accurate & timely content delivery, and improve upon the current delivery process
- Manage full Frndly TV exclusive channel process, including scheduling, timing, and monitoring of content and ensure efficient scheduling operations.
- Work with engineering to report & fix all issues with the Frndly content management system and content processing.
- Work with the Product team to enhance the Frndly Content Management system.
- Ensure programming metadata is as accurate as possible.
- Work with Frndly Customer Experience, Product, Data Analytics, and Marketing teams to meet the goal of displaying the right content to the right customer at the right time.
- Utilize viewership & behavioral customer data to drive reach, engagement, and viewership across all content types (linear, VOD, and our internal cloud playout channels).
- Create & maintain SOPs for scheduling Frndly TV exclusive linear channels using quantitative and qualitative data
- Identify content gaps in terms of both volume and viewing audience for VOD, FAST, and Cloud Playout Channels.
Benefits
- This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
