Manager, Program Quality and Systems
About The Position
Step into a role where your expertise directly shapes the student experience and drives meaningful change. As the Manager, Program Quality and Systems , you will lead the systems, insights and evaluation practices that ensure programs across Access and Inclusion Services (AIS) and Disability Support Services (DSS) are effective, compliant and continually improving. You’ll play a critical role in developing and maintaining robust evaluation frameworks, champion evidence‑based decision making through data analysis and reporting, and collaborate widely to uplift program quality and deliver better outcomes that enhance service quality and student outcomes.
Requirements
- Demonstrated expertise and excellence in delivering projects end-to-end, including planning, stakeholder engagement, monitoring progress, and driving outcomes within agreed timeframes and standards
- Highly-developed relationship management skills, with the ability to build strong, productive relationships across diverse groups
- Experience providing supervision and guidance to project team members, including coordinating work with external consultants and parties to ensure excellence in project delivery
- Excellent written and verbal communication skills, with demonstrated capability in developing professional documentation, reports and digital communications
- Strong analytical and problem‑solving skills, with the ability to interpret complex qualitative and quantitative data and collaborate with stakeholders to translate trends into clear insights and recommendations that inform performance and drive program improvement
- Experience in the Australian tertiary sector and knowledge of higher education regulatory frameworks (e.g., SEHEEF and/or DSF) is desirable
Nice To Haves
- Experience developing business intelligence dashboards (e.g., Power BI) is desirable
Benefits
- Make a meaningful impact: Support initiatives that improve pre-access, access, participation, attainment and success for students, with a specific focus on those from under-represented communities
- Lead and innovate: Lead continuous improvement and evaluation initiatives that strengthen program quality and service delivery
- Work with purpose: Be part of a high-performing, values-driven team that champions innovation and professional excellence
- Thrive and grow: Access exceptional development programs, flexible work options, and an inclusive, vibrant campus culture
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
