Manager, Program & Project Management

Brightspeed•Charlotte, NC

About The Position

As a Manager, Program & Project Management, you will establish the NOC/SOC PMO: determine appropriate project management practices, tools and documentation in order to successfully support the Network Operations and Security Operations Centers. You will oversee the planning, implementation, and tracking of a portfolio of Operation Center projects. This includes the ability to identify best practices, common processes, tools and documentation to realize efficiencies and scalability; management of a combination of both technical and operations projects: working with Engineers, Network Monitoring Specialists, Operations leaders, subject matter experts and other team members. You will make a significant and immediate impact leading complex, multi-disciplinary operational projects from start to finish, including transition planning, system conversions and implementations, operational improvements working with stakeholders to plan requirements, manage project schedules, identify and mitigate risks, and communicate clearly with cross functional partners. Additionally, this role includes the coordination and management of organization-wide communications, executive reporting, and monthly operations metrics reporting. You will develop and manage the project budget, schedule, and operating procedures, mentor staff on business acumen, professional growth, business growth, and corporate strategies, and gather and report consolidated project status and financial information. This position will also include managing other project managers and operations support engineers. Impact: Lead the planning and implementation of projects and be accountable for execution within the defined project constraints Facilitate the definition of project goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects. Coordinate internal resources and Telco Operators/third parties/vendors for the execution of projects; involve all relevant stakeholders, ensuring technical feasibility Ensure that all projects are delivered on-time, within scope and within budget Develop detailed project plans/methods to monitor and track progress Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques. Perform risk management to minimize project risks Present oral and written reports defining plans, problems, and resolutions to appropriate levels of management Work cross-functionally to solve problems and implement changes while successfully managing the relationship with the clients and all other stakeholders Create and maintain comprehensive project documentation Create and maintain process and procedure documentation Monitor and report on budgeted project expenditure Provide weekly reports on activities and project status Efficiently manages assigned projects to ensure internal and external customer satisfaction Continuously improves project management practices based on lessons learned in the design and implementation processes Evaluate the outcomes of the project as established during the planning phase Collaborate with others in open and productive dialogues across cross functional teams’ initiatives Recommend changes or policies to increase department effectiveness and customer satisfaction Recognize and act on new opportunities while maintaining focus on the company goals, customer accounts and program/project objectives Provide direction and guidance to operations support engineers that are supporting the Network Operations Centers Ensure resource availability and allocation to meet priorities and demands of the business Provide leadership and mentorship to a team of program and project managers and operations support engineers May perform other duties as assigned. The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Describe the physical environment in which the work is performed (i.e., in an office or outside) Describe working conditions in terms of level/intensity, frequency and duration. Consider: The percentage of time sitting, standing, or other physical requirements such as lifting a certain amount of weight Amount of travel required (if applicable) Equipment or machinery operated (i.e., office equipment such as a computer, calculator, copy machine, and computer printer or telecommunications equipment) If additional work hours are needed, such as evenings, nights and/or weekends and holidays. Example: “Work is mostly sedentary, performed indoors from a home or company office, while operating a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.”

Requirements

Bachelor’s degree
8+ years of experience managing cross-functional and/or cross team projects
7+ years of strong technical experience
Successful teamwork experience and demonstrated leadership abilities
Must be able to read, understand and apply technical standards
Must be able to understand, interpret, relay, and conduct technical network discussions
Solid technical background with understanding and/or hands-on experience in Telecom service delivery standards
Excellent client-facing and internal communication skills
Quick learner with excellent written & verbal communication and analytical problem-solving skills
Solid organizational skills with attention to detail, multi-task, and cope with deadlines
Proficient in Microsoft Office applications.
Proficient in project planning and life cycle development tools

Nice To Haves

Project management experience in telecommunications

Responsibilities

Lead the planning and implementation of projects and be accountable for execution within the defined project constraints
Facilitate the definition of project goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects.
Coordinate internal resources and Telco Operators/third parties/vendors for the execution of projects; involve all relevant stakeholders, ensuring technical feasibility
Ensure that all projects are delivered on-time, within scope and within budget
Develop detailed project plans/methods to monitor and track progress
Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
Perform risk management to minimize project risks
Present oral and written reports defining plans, problems, and resolutions to appropriate levels of management
Work cross-functionally to solve problems and implement changes while successfully managing the relationship with the clients and all other stakeholders
Create and maintain comprehensive project documentation
Create and maintain process and procedure documentation
Monitor and report on budgeted project expenditure
Provide weekly reports on activities and project status
Efficiently manages assigned projects to ensure internal and external customer satisfaction
Continuously improves project management practices based on lessons learned in the design and implementation processes
Evaluate the outcomes of the project as established during the planning phase
Collaborate with others in open and productive dialogues across cross functional teams’ initiatives
Recommend changes or policies to increase department effectiveness and customer satisfaction
Recognize and act on new opportunities while maintaining focus on the company goals, customer accounts and program/project objectives
Provide direction and guidance to operations support engineers that are supporting the Network Operations Centers
Ensure resource availability and allocation to meet priorities and demands of the business
Provide leadership and mentorship to a team of program and project managers and operations support engineers

Benefits

We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health.
Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

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