Manager, Program Management, VOS Seller Advocacy

Walmart • Bentonville, AR

6d • $70,000 - $169,000

About The Position

As a Manager, Program Management (Seller Advocacy), you will be central to the continued growth, efficiency, and success of Walmart Marketplace. This role requires an exceptional individual who is a problem solver, detail-oriented, self-starter, and can build strong relationships across teams and individuals. The role will have broad exposure across product, engineering, operations, account management, and business development teams. The ideal candidate will have a strong background in program and project management, and ability to understand data and derive insights. What you'll do... Monitor seller/customer feedback trends and desired outcomes to keep current with seller/customer needs Track the progress of key Seller issues identified, p rovide regular updates, escalate and communicate delays to mitigate risks Build network with stakeholders, fostering collaborative relationships to drive successful project outcomes to grow, win and serve our customers (the sellers) Create comprehensive roadmaps with stakeholders to address Seller feedback Support development of seller perspective through presentations Establish and meet team KPIs, identify continuous improvement opportunities and collaborate with other teams to drive positive outcomes You will sweep us off our feet if... You can easily read and understand data represented in various formats, and derive insights to build our customer’s perspective You can balance multiple workstreams and priorities under pressure and can also have FUN at work You enjoy supporting long term business plans and executing prioritized strategic initiatives You are tenacious, dedicated and thrive working with ownership and autonomy You adapt quickly with a demonstrated ability to prioritize work and flex where needed Build trust based, strong relationships with internal and external partners

Requirements

• Bachelor's degree in a relevant field; advanced degree highly preferred
• Excellent organizational skills, with the ability to manage multiple projects and priorities simultaneously
• Exceptional communication skills, with the ability to effectively convey complex information
• Proactive problem-solving skills, with the ability to rapidly identify issues and develop innovative solutions
• Bachelor's degree in Business, Human Resources, or related field and 2 years’ experience in project management, compliance, operations management or related area OR 4 years’ experience in project management, compliance, operations management, or related area.

Nice To Haves

• Experience in product operations, data analytics, product strategy, data analytics, and retail industry
• Strong background in customer experience metrics including NPS, CSAT, etc.
• Certified Customer Experience Professional (CCXP).
• Experience using the following tools: AirTable and Jira.
• Leading a cross-functional team
• Retail Link
• Working with profit and loss responsibilities.

Responsibilities

• Monitor seller/customer feedback trends and desired outcomes to keep current with seller/customer needs
• Track the progress of key Seller issues identified, p rovide regular updates, escalate and communicate delays to mitigate risks
• Build network with stakeholders, fostering collaborative relationships to drive successful project outcomes to grow, win and serve our customers (the sellers)
• Create comprehensive roadmaps with stakeholders to address Seller feedback
• Support development of seller perspective through presentations
• Establish and meet team KPIs, identify continuous improvement opportunities and collaborate with other teams to drive positive outcomes

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager