Manager, Program Implementation & Operations, Education Equity

United Way of New York City•New York, NY

9h•Hybrid

About The Position

Reporting to the Associate Vice President, Education Equity, the Manager, Program Implementation & Operations, Education Equity will provide critical cross-functional coordination, operational support, and project management across the Education Equity team. This role will work closely with three Directors to support the implementation, tracking, and continuous improvement of multiple education equity initiatives. They will play a key role in ensuring programs run smoothly and efficiently. They will maintain timelines, support internal and external communications, and manage program operations.

Requirements

Bachelor’s degree in education, public administration, social sciences, or a related field with a minimum of 3 years’ experience.
2 years of relevant professional experience in project coordination, program operations, education programs, or related fields.
Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Excellent written and verbal communication skills and comfort preparing materials for internal and external audiences.
Detail-oriented, proactive, and able to anticipate needs and follow through independently.
Strong interpersonal skills and ability to work collaboratively with diverse internal teams and external partners.
Interest or foundational knowledge in education equity, community-based education, or culturally responsive practices.
Proficiency in Microsoft Office, Google Workspace, and virtual collaboration tools (e.g., Zoom, Miro); experience with project management tools such as Asana and Monday.com a plus.
Willingness to travel across NYC’s five boroughs as needed.
Commitment to United Way of New York City’s mission and advancing equity for NYC communities.

Nice To Haves

Experience with data tracking, basic analysis, or reporting preferred.

Responsibilities

Support three Directors in the day-to-day implementation and operations of education equity programs.
Maintain project plans, timelines, trackers, and shared systems to ensure accurate documentation and timely execution of all program activities.
Coordinate logistics for program activities, including meetings, trainings, workshops, and partner engagements.
Assist in preparing program materials, presentations, agendas, and participant communications.
Support monitoring, data collection, and reporting processes to track progress toward program goals and deliverables.
Serve as a central coordination point across the Education Equity team, ensuring alignment on priorities, tasks, and deadlines.
Facilitate internal communication, including scheduling, meeting prep, note-taking, and follow-up on action items.
Coordinate with internal departments (e.g., Finance, Development, Operations) to support contracts, invoicing, compliance documentation, grant reporting, and related operational needs.
Prepare written updates, summaries, and reports for internal and external stakeholders.
Support Directors in managing relationships with schools, community-based organizations (CBOs), and partner institutions.
Assist with scheduling, communications, and documentation for partner meetings and events.
Help ensure clear, timely, and professional communication with external partners, funders, and stakeholders.
Maintain organized digital filing systems, dashboards, and collaborative platforms to support transparency, accessibility, and accuracy of program information.
Support budget tracking and administrative processes as directed by Directors or the AVP.
Identify opportunities to streamline workflows, improve documentation, and strengthen cross-team collaboration.