Manager, Professional Services, O&PS

Trimble Inc. • Lake Oswego, OR

3d

About The Position

Role Overview The Manager, Professional Services O&PS is a technical executive responsible for the successful deployment of our solutions to large-scale asset owners and government entities. They manage a high-performing team of Solution Architects and Implementation Consultants, who translate complex public sector requirements into technical realities.

Requirements

• Experience and Strategic Leadership: 3+ years in Professional Services, with at least 1 year specifically leading technical delivery for Public Sector or Institutional Owner accounts.
• Deep Technical Domain in Asset Management: Expert knowledge of COBie, IFC standards, and the integration of BIM data into operational maintenance systems.
• Financial Acumen: Understanding of the O&PS P&L, including the nuances of managing high-margin technical consulting within fixed-price government frameworks.
• Security Clearance & Compliance: Familiarity with government procurement cycles and the technical security audits required for public infrastructure projects.
• Systems Expert: Proficiency in PSA (Professional Services Automation) tools (e.g. Kantata) for tracking billable hours and resource skills.
• Legal/Contractual: Experience reviewing Government Request for Proposals (RFPs), Statements of Work (SOWs) and Master Service Agreements (MSAs).
• Education: Bachelor’s or Master’s in Civil Engineering, Facilities Management, or Information Systems.
• Travel: Ability to travel as needed domestically to support customer and project needs.

Responsibilities

• Architectural Oversight: Serve as the escalation point on solution design. Ensure that technical configurations for customers are scalable and align with industry standards (Digital Twins and Asset Management).
• Technical Risk Management: Identify potential technical "dead ends" or custom code risks early in the lifecycle. Lead the technical "Blueprints" and "Technical Readiness" reviews.
• Product-to-Service Loop: Act as a liaison to the Product team, advocating for features that reduce technical implementation friction and eliminate the need for custom workarounds.
• Compliance & Security Standards: Ensure all technical deliveries meet stringent Public Sector requirements, as well as regional data residency laws.
• Team Leadership: Hire, coach, and mentor a team of consultants and solution architects. You’ll be responsible for their professional development and ensuring they hit their utilization targets and project timelines as well as other leading indicator KPIs.
• Technical Capacity Planning: Work closely with the Sr. Manager of AECO Resource & Project Management to manage resource allocation, ensuring the right technical talent is assigned to the right projects based on skill set and time zone.
• Utilization Targets: Manage the Billable Utilization metrics for your delivery team, balancing employee burnout with corporate profitability targets. Ensure your technical team is productive and that their time is accurately captured and billed.
• Skills Gap Analysis: Regularly assess the technical competencies of your delivery team and partner with the Enablement team to fill gaps in internal tech advancements as well as emerging industry tech.
• Risk Mitigation: Identify systemic risks in the delivery process and implement mitigation strategies to protect project margins and timelines.
• Project Health Oversight: Conduct regular "Red Account" reviews and project audits. Act as the leader for delivery quality, ensuring that scope creep is managed and technical debt is avoided.

Benefits

• Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
• Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager