Manager, Professional Education And Strategic Operations (C)
About The Position
The Manager, Professional Education & Strategic Operations leads the development, implementation, and continuous improvement of professional development and workforce training programs. This crucial role is responsible for identifying market and client needs, creating innovative courses and certificates, managing strategic operations, coordinating badging and microcredentialing processes, and promoting professional growth opportunities for constituents. The Manager plays a critical role in driving enrollment, ensuring fiscal health, maximizing revenue, and maintaining program excellence across multiple locations and delivery formats. This is an exempt position that reports to the Dean of Business, Entrepreneurship, & Professional Education. For information on applying, please see Application Procedures and Required Documents, below. Applications received by November 24, 2025 5PM PST will receive priority consideration. This position is open until filled.
Requirements
- Bachelor¿s degree in Education, Business, Technology, Organizational Development, OR a related field;
- Experience in program development, workforce training, or adult/professional education.
- Demonstrated expertise in designing, marketing, or managing professional education, business, and technology courses and certificates.
- Strong skills in project management, budget oversight, and operational process improvement.
- Proven ability to recruit, mentor, and develop instructional staff.
- Excellent communication, interpersonal, and analytical skills.
- Proficiency in the use of the Microsoft Office or Google suites.
Responsibilities
- Research and assess employer, industry, and community workforce needs to develop forward-looking short-term certificate and training programs in business and technology.
- Lead the strategic planning, design, and scheduling of new short-term training programs and courses, ensuring alignment with institutional goals and market demands.
- Conduct market and competitive analyses to identify emerging trends and opportunities for program innovation.
- Set budget and enrollment targets; monitor financial health of programs to sustain or retire offerings as appropriate.
- Collaborate cross-departmentally to ensure optimal program reach and quality.
- Oversee the full life cycle of course creation: designing learning outcomes, establishing course structure and length, developing competitive pricing models, and selecting instructional materials.
- Work collaboratively with subject matter experts to develop and continuously update curriculum to meet evolving industry standards and certification requirements.
- Manage course scheduling, facility coordination, and technology set-up (including virtual, hybrid, and in-person delivery).
- Ensure all courses adhere to best practices in adult learning and regulatory compliance.
- Oversee the recruitment, interviewing, hiring, assignment, onboarding, and professional development of instructors and program staff.
- Foster a culture of instructional excellence through coaching, evaluation, and ongoing training opportunities for team members.
- Promote collaboration and knowledge-sharing among faculty and staff to improve instructional effectiveness and enhance program reputation.
- Lead the creation and delivery of high-impact training programs tailored to the needs of public agencies, private sector organizations, and community partners.
- Ensure that all business and technology training offerings are current, relevant, and responsive to workforce and employer needs.
- Work with internal and external partners to expand the range and reach of professional certificates and custom training contracts.
- Maintain deep knowledge of industry and regulatory standards pertinent to business and technology education.
- Supervise day-to-day operations of professional development and workforce training programs, ensuring effective processes for registration, customer service, course materials, payroll, and financial reporting.
- Implement and refine operational systems to improve efficiency, quality, and student satisfaction.
- Oversee program budgets, monitor expenses and revenues, and ensure fiscal responsibility according to policies and contract requirements.
- Develop and document procedures for program administration, data collection, and record-keeping, maintaining audit and compliance readiness.
- Collaborate with marketing staff to promote offerings and drive enrollment; represent the college at industry, community, and institutional events.
- Evaluate outcomes through student, instructor, and client feedback, and lead efforts for program improvement using data-driven decision-making.
Benefits
- full state benefits package, which includes tuition waivers for college classes, medical, dental, retirement options and more.
- Vacation and leave package includes 12 sick days per year, 11 scheduled holidays, 1 personal holiday, and 24 vacation leave days per year.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Educational Services
Number of Employees
1,001-5,000 employees
