Manager, Productivity Platforms

Rivian•Plymouth, MI

About The Position

Rivian is growing fast, and our employees rely on a complex ecosystem of tools to build the future of transportation. We are looking for a Productivity Platforms Manager to own the "Run" function of our Productivity Platforms (Google Workspace, Atlassian, Slack, and more including emerging AI tools). In this role, you will not just keep the lights on—you will build the engine that powers our IT service delivery. You will act as the Incident Commander during outages, the Financial Operations Lead for our software budget, and the Process Architect ensuring we hit our goals. You will partner with our Platform Architects. You will manage a team of Engineers, Admins, and Business Analysts to ensure our platforms are stable, compliant, and cost-efficient. This role will report to our Sr. Manager. We are open to location for this role, but must be in one of our center of gravity locations.

Requirements

Experience: 5+ years in IT Operations, Service Delivery, or Systems Engineering, with specific experience managing SaaS ecosystems (Google Workspace, Atlassian, Slack, or similar).
The "FinOps" Mindset: Demonstrated experience overseeing large software budgets, optimizing license counts.
Incident Management: Proven experience acting as an incident commander.
Data-Driven: You don't guess; you use data. You are comfortable building dashboards to prove team performance and utilization trends.
Communication: You can de-escalate, provide updates during outages and explain complex technical issues to stakeholders.
Innovation: You can look at the current state to identify areas for innovation and be able to execute on such opportunities independently with your team

Nice To Haves

Experience with ITIL frameworks
Experience rolling out and managing AI and/or productivity tools
Experience or background in Project Management or Business Analysis

Responsibilities

Operational Excellence & Incident Command (The "Run")
Platform Availability: Serve as the primary owner for the health and stability of our core platforms (Google Workspace, Jira/Confluence, Slack).
Incident Commander: Lead the "War Room" during critical P1/P2 outages. You will manage communication to the business, coordinate with engineering and vendors, and own the Root Cause Analysis (RCA) process and remediations to prevent recurrence.
SLA/SLO Management: Define, measure, and report on service levels. Ensure our ticket queues (Tier 2/3) are moving effectively and that we are meeting our commitments to the business.
Reporting: You will report on key operational metrics to IT leadership on a regular basis, going beyond numbers and providing strategic commentary on how productivity platforms are running and adding value.
Streamline: You will find opportunities to optimize and streamline our operations, using automation, integration and AI
Vendor Management & Financial Stewardship (FinOps)
Strategic Renewals: Partner with Procurement to lead contract renewals and Quarterly Business Reviews (QBRs) with major vendors. Your goal is to extract maximum value and roadmap influence, not just pay the invoice.
License Optimization: Proactively monitor license usage and implement "reclamation" strategies to reduce waste. You will be responsible for keeping our budget green, forecasting future growth needs based on headcount trends and building strategies to rationalize our software footprint
Process Engineering & Governance
Workflow Optimization: Identify bottlenecks in how we support users (e.g., access requests, new project provisioning) and assign Engineers to automate them.
Compliance Enforcement: Ensure our platforms adhere to Cybersecurity and Governance policies. You will run the audits that prove we are secure.
Change Control: Ensure that our team is following Change Management best practices - updates to workflows or settings are tested, communicated, and safe before they hit production.

Benefits

The successful candidate may be eligible for annual performance bonus and equity awards.
We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees.
You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements.
Full-time employee coverage is effective on their first day of employment.
Part-time employee coverage is effective the first of the month following 90 days of employment.
More information about benefits is available at rivianbenefits.com.

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