Manager, Production Operations - Software Development Lifecycle

ICON plc • Nashville, TN

1d

About The Position

Manager, Production Operations ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development We are currently seeking a Manager, Production Operations to join our diverse and dynamic team. As a Manager, Production Operations at ICON, you will oversee the day-to-day production activities, ensuring that operations run efficiently, meet quality standards, and align with the organization’s strategic goals. You will lead a team and collaborate with other departments to optimize production processes and drive continuous improvement.

Requirements

• Bachelor’s degree in life sciences, operations management, engineering, or a related field is preferred, with significant experience in software development lifecycle
• Proven experience in managing technical operations and technical teams, with a strong understanding of scheduling, planning and maintaining first time quality
• Strong leadership and organizational skills, with the ability to manage teams and drive results in a fast-paced environment.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Strong problem-solving and decision-making abilities, with experience in implementing process improvements and managing operational challenges.
• Detail-oriented, proactive, and committed to driving operational excellence and maintaining high standards of quality and safety.

Responsibilities

• Managing all aspects of system requirements, system development, validation activities, ensuring smooth workflow and on-time delivery of data to customers
• Overseeing the planning, coordination, and execution of system application release schedules to meet organizational targets.
• Leading, coaching, and mentoring a team of production staff to ensure high performance and adherence to quality standards. Staff may include Technical Project Managers, Developers and Validation specialists.
• Collaborating with cross-functional teams, including Project Management, Image Operations, Data Management, Quality and Clinical Database programming
• Ensuring compliance with Standard Operating Procedures and application regulatory guidelines such as ICH and 21 CFR Part 11
• Identifying areas for process improvement and implementing initiatives to enhance productivity, reduce rework, and maintain system application quality.

Benefits

• In addition to your competitive salary, ICON offers a range of additional benefits.
• Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
• Our benefits examples include:
• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager