Manager, Product Owner- Client & Partnership Experience

Liberty Mutual Insurance•Boston, MA

2d•Hybrid

About The Position

Join the Business Agility organization within Global Risk Solutions as a Manager of Product Owners supporting the Distribution portfolio! We are looking for a strategic, people-first leader to lead the vision, strategy, and delivery of digital products within the Client & Partner Experience (CAPE) portfolio. This leader will support both internally and externally facing products and help us transform the digital experience for our commercial line’s clients and partners, a critical part of creating best-in-class customer experiences. You will help define the vision, strategy, and short and long-term roadmaps for a suite of products that support our largest GRS clients, partners, and internal stakeholders. You will ensure we invest in the right things, at the right time, and drive toward the expected results. You will coach and mentor a team or product owners and manage key stakeholder relationships across the business, technology, and Business Agility. You will align priorities, remove roadblocks, and ensure appropriate resource allocation to the work. Here are the high-level responsibilities of the role: Directly manage a team of Product Owners responsible for all aspects of the customer journey / product lifecycle Demonstrate a product mindset, driving toward solving problems that create value, focus on outcomes and impact, and empathize with users, balancing the needs, priorities, and constraints of the business Manage the delivery of scope, partners with delivery teams to ensure clear user stories and resolves open questions quickly and efficiently Act as the voice of the user Lead the analysis of feasibility, cost implications, and weighs benefits and tradeoffs for plans and potential programs Sets ambitious and clear strategies, develops comprehensive product visions and translates them into roadmaps Ensure customer-driven design considering user pain points usability test results, while using market industry knowledge to deliver a well-positioned product Responsible for developing objectives and key results and then tracks key performance indictors (KPIs) to determine product health and drive data-driven decision-making Communicates and aligns key stakeholders and the teams around the vision Manages the relationship with both the business and IT, working hand-in-hand to drive toward key goals May also act as the Product Owner for a squad, as needed May have 24/7 on call requirements to support business critical Tier 2 applications

Requirements

Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors` degree in relevant field (business, computer science, etc. and a minimum of 7 years` experience in business, engineering, technology and/or consulting
Master`s degree preferred
High level of proven business expertise needed to set clear priorities for product and understand business value impacts
Technical proficiency required to participate in sprint planning and have an informed, independent voice
Strong influencing skills in order to be seen as the decision maker when interfacing with business, and willingness to dissent with both teams and business
Proven experience with Agile practices and expectations
Comfortable with making decisions with some level of uncertainty
Strong communication skills, both written and verbal

Nice To Haves

Experience building self-service portals a plus
Insurance or financial industry experience
Prior experience in technology, product management, data, risk management or claims operations
FLUID design system knowledge a plus
Experience working directly with customers and agent/brokers
Experience working with third party administrators
Familiarity with SaaS
AWS product and services knowledge
Prior team management experience

Responsibilities

Directly manage a team of Product Owners responsible for all aspects of the customer journey / product lifecycle
Demonstrate a product mindset, driving toward solving problems that create value, focus on outcomes and impact, and empathize with users, balancing the needs, priorities, and constraints of the business
Manage the delivery of scope, partners with delivery teams to ensure clear user stories and resolves open questions quickly and efficiently
Act as the voice of the user
Lead the analysis of feasibility, cost implications, and weighs benefits and tradeoffs for plans and potential programs
Sets ambitious and clear strategies, develops comprehensive product visions and translates them into roadmaps
Ensure customer-driven design considering user pain points usability test results, while using market industry knowledge to deliver a well-positioned product
Responsible for developing objectives and key results and then tracks key performance indictors (KPIs) to determine product health and drive data-driven decision-making
Communicates and aligns key stakeholders and the teams around the vision
Manages the relationship with both the business and IT, working hand-in-hand to drive toward key goals
May also act as the Product Owner for a squad, as needed
May have 24/7 on call requirements to support business critical Tier 2 applications