Manager, Product Operations

CVS Health

5d

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary As a key member of the Digital, Data, Analytics and Technology (“DDAT”) team, you will be an integral member a dynamic organization committed to building delightful customer experiences at scale, accelerating business growth, and driving operational efficiencies by powering CVS Health to be a ‘digital first, technology forward and data driven’ company. This role is responsible for overseeing the operational aspects of product development, streamlining processes, and managing data to support product strategy across the Aetna Technology organization. This role is critical in helping the product organization scale effectively. Key responsibilities include process and workflow optimization, data management, analysis and reporting, tools and systems management, and strategic planning. To be successful in this role, you must have experience in a product development environment. Additionally, you must have excellent facilitation & communication skills, strong analytical skills, experience coordinating cross functional projects, and a proven ability to build structure in ambiguous environments.

Requirements

• 5+ years of experience in product operations, product management, business operations, program management or equivalent experience.
• 5+ years of experience working within a metrics driven, changing and flexible organization.
• 3+ years of experience using data to drive decision making.
• 3+ years of MS Office Suite Programs for presentations and reporting.
• 2+ years of experience with Agile, SAFe, or Kanban methodologies.
• Excellent business acumen and communication and facilitation skills across technical and non-technical teams.

Nice To Haves

• Master’s degree
• Experience with product development (i.e., JIRA, Rally, Confluence) and project management (i.e., Airtable) tools.

Responsibilities

• Design, implement and continuously improve product development processes.
• Create and maintain documentation to streamline team operations and ensure consistent adoption across the organization.
• Evaluate new tools and support integrations that improve product team productivity.
• Partner with analytics & data engineering teams to maintain data quality, definitions, and governance.
• Manage cross-functional programs involving key stakeholders (Product, Engineering, Design, Support, Sales, and Marketing).
• Assist product leadership with strategy execution and deliverables.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees