Manager, Product Manager Retail Bank - Spend & ATO

Capital One • McLean, VA

11d

About The Position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team The Customer Trust & Safety team includes several teams that power the rules and policies in place that enable customers to manage, move, and use their funds. This encompasses decisions on when their funds will be available for use after deposits, stops scammers from taking over customers accounts and determining limits on how much money customers can bring in and out of the bank. To achieve this, we build an intelligent, data-driven system that manages the policies, models, and data integrations behind every decision. We also design empathetic, trust-building experiences for both customers and associates when a decision requires a human touch. We're a team of strategists, builders, and customer advocates who thrive on solving complex problems at the intersection of technology, data, and human experience. This Product Manager role, focused on Spend and Account Takeover (ATO), is critical for customer safety. Key responsibilities include managing Account Takeover Detection, Alerting, and Decisioning. The team’s mission is critical for the bank's growth and security: to make it seamless for good customers to transact while protecting the bank and our customers from fraud, scams and risk. This role will be responsible for the associate and customer experience after an automated decision flags them for risk. You and your team’s mission is critical for the bank's growth: to make it seamless for good customers to transact while protecting the bank and our customers from fraud and scams. This role will focus on and be responsible for defining and building our next-generation of machine-learning models and policies to identify and protect our customers from emerging threats, all while partnering with teams across the organization to guide customers and associates through the decisions those models and policies make.This is a highly collaborative role, who will work closely with product managers across Capital One in the Retail Bank and Enterprise teams, designers, engineers, data scientists, operations, and business partners to continue to evolve our decisioning platform and strategy. Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Requirements

• At least 3 years of experience working in Product Management
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Nice To Haves

• Experience translating business strategy and analysis into consumer facing digital products

Responsibilities

• managing Account Takeover Detection, Alerting, and Decisioning
• defining and building our next-generation of machine-learning models and policies to identify and protect our customers from emerging threats
• partnering with teams across the organization to guide customers and associates through the decisions those models and policies make

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees