Manger, Product Management, Matchbox

Capital One • New York, NY

1d

About The Position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team Capital One’s Real Time Decisioning Platform & Consumer Services organization is seeking candidates who are hungry to be at the forefront of innovation to help refine how Capital One customizes experiences to serve hundreds of millions of customers. We are seeking Product Managers to work on MatchBox, a Capital One developed platform that drives consistent branding and servicing experiences across every customer touch-point. With MatchBox, we determine the who, what, when, where, and how for servicing a customer’s account based on business driven decisions, customer driven preferences, and insights from customer behavior. We are seeking candidates who are passionate about working with new and emerging technologies and understand how to scale those platforms for enterprise usage. In this role, you will work with internal business customers, marketers, designers, architects, engineers, analysts, process, and operations leaders to realize the MatchBox product and data strategy. You will shape new data products and scale the delivery of critical reference data to hundreds of new unique clients powering cross-service customer experiences. We are seeking Product Managers who are motivated to apply their skills to develop elegant, modernized solutions that create great experiences for internal users and Capital One customers. General areas of responsibilities: Set product vision and lead road mapping, goal setting, prioritizing, capability delivery, and product roll-out strategy. Continually drive to understand customer needs and ensure they are considered in prioritization and trade-off discussions. Develop and lead customer research, prototyping, and test and learn agendas with a focus on building MVP experiences to learn about hypotheses. Partner with world class software engineers to design, deliver, and sustain functionalities and find opportunities to deliver real-time, personalized, and contextual experiences for our customers. Lead grooming activities within an Agile team, specifically defining and writing user stories, acceptance criteria and customer experience. Build and maintain strong relationships and feedback loops with leaders and stakeholders who manage the downstream operations and processes that depend on the capabilities and performance of our platforms. Help with overall thought leadership around platform development at the intersection of data+design+tech for the sake of creating meaningful, measurable business and customer value. Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Requirements

• At least 3 years of experience working in Product Management
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Nice To Haves

• Experience translating business strategy and analysis into consumer facing digital products

Responsibilities

• Set product vision and lead road mapping, goal setting, prioritizing, capability delivery, and product roll-out strategy.
• Continually drive to understand customer needs and ensure they are considered in prioritization and trade-off discussions.
• Develop and lead customer research, prototyping, and test and learn agendas with a focus on building MVP experiences to learn about hypotheses.
• Partner with world class software engineers to design, deliver, and sustain functionalities and find opportunities to deliver real-time, personalized, and contextual experiences for our customers.
• Lead grooming activities within an Agile team, specifically defining and writing user stories, acceptance criteria and customer experience.
• Build and maintain strong relationships and feedback loops with leaders and stakeholders who manage the downstream operations and processes that depend on the capabilities and performance of our platforms.
• Help with overall thought leadership around platform development at the intersection of data+design+tech for the sake of creating meaningful, measurable business and customer value.

Benefits

• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Learn more at the Capital One Careers website.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager