Manager, Product Management - Agent Servicing Platform

Capital One • McLean, VA

1d

About The Position

Manager, Product Management - Agent Servicing Platform Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team We are seeking a product manager to join the Servicing Strategy organization supporting the Agent Servicing platform. As a platform product manager you will be responsible for delivering data-driven outcomes and solutions which support a developer and agent experience that fosters a community of collaboration, scalability, and reuse. In this role you will: Manage platform well-management and health focusing on the builders (developer, product mgr, etc) experience - creating and automating capabilities which reduce the time to market for the 50+ teams building on the platform The ideal candidate for this role: Possesses the ability to balance Customer and Business Focused - demonstrating judgement when juggling between decisions across these competencies Has experience with Transformational Leadership - leading and influencing horizontally Is capable of understanding and challenging the technology aspects of the platform to drive and translate the business value for platform investments Possesses the ability to demonstrate ownership/autonomy Is capable of developing a strategy for moving the platform health forward with risk mitigating approach for adoption and accountability, with clear priorities Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Requirements

• At least 3 years of experience working in Product Management
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
• Possesses the ability to balance Customer and Business Focused - demonstrating judgement when juggling between decisions across these competencies
• Has experience with Transformational Leadership - leading and influencing horizontally
• Is capable of understanding and challenging the technology aspects of the platform to drive and translate the business value for platform investments
• Possesses the ability to demonstrate ownership/autonomy
• Is capable of developing a strategy for moving the platform health forward with risk mitigating approach for adoption and accountability, with clear priorities
• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Nice To Haves

• Experience translating business strategy and analysis into consumer facing digital products

Responsibilities

• Manage platform well-management and health focusing on the builders (developer, product mgr, etc) experience - creating and automating capabilities which reduce the time to market for the 50+ teams building on the platform

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees