Manager Product Design

T2 Systems • Indianapolis, IN

8h

About The Position

Design Managers are the architects of experience and clarity inside empowered product teams. As vocal advocates for the user and for design’s strategic role, they guide designers, engineers, and product peers to translate complex mobility challenges into simple, trustworthy, and human-centered experiences that drive measurable outcomes.

Operating as both leader and coach, Design Managers connect discovery with delivery - turning insight into systems, and systems into scalable design solutions that enhance the connected-mobility ecosystem. Success in this role is measured not by artifacts produced, but by the impact design has on customer trust, usability, and adoption in complex, cross-functional environments.

Design Managers balance empathy and evidence, vision and pragmatism, creativity and delivery velocity—creating the conditions where good design accelerates great outcomes.

Requirements

• Leads user‑centered design through research, testing, and observation - keeping the customer’s voice at the heart of every decision and driving measurable improvements in adoption, efficiency, and satisfaction.
• Shapes a cohesive design vision aligned with Verra Mobility’s mission, product strategy, and long‑term system evolution, while anticipating future user and technology trends.
• Makes timely, evidence‑based design decisions using data, research, and prototypes, ensuring clear ownership and strong cross‑functional alignment.
• Sets high standards for design quality and delivery, defines measurable outcomes, and builds a culture of ownership, clarity, and reliable follow‑
• Builds a collaborative, growth‑oriented design team—coaching craft, strengthening cross‑functional partnership, and fostering a supportive, high‑performance environment.
• Drives continuous experimentation and prototyping, blending creative exploration with scalable delivery and treating learning—successful or not—as fuel for progress.
• Communicates user journeys and design rationale with clarity and empathy, tailoring message to audience and building alignment across design, product, and engineering.
• Bachelor’s degree in Design, HCI, or related field; advanced degree preferred.
• 8+ years of experience in UX/UI or product design, including leadership roles.
• Expertise in design systems, user research, and evidence-based design practices.
• Experience in SaaS or IoT platform companies, serving as a design leader within empowered product teams.
• Proven ability to translate complex challenges into simple, human-centered experiences.
• Skilled in guiding teams through discovery and delivery in cross-functional environments.
• Strong communicator and advocate for design’s strategic role.
• Passion for driving measurable impact on trust, usability, and adoption.

Responsibilities

• Serve as the strategic advocate for design within empowered product teams.
• Guide designers in creating human-centered experiences that simplify complexity and build trust.
• Deliver intuitive, consistent, and accessible designs that increase customer satisfaction and adoption.
• Manage the design system as an internal product to accelerate the adoption of coherent, accessible patterns, treating empowered product teams as the primary customer.
• Champion user needs and usability throughout discovery and delivery.
• Ensure design decisions are grounded in evidence and aligned with measurable outcomes.
• Embed real user data and research into product decisions to de-risk design and improve relevance. Champion UXR rigor to ensure insights are valid and actionable.
• Act as an equal partner to Product and Engineering in shaping product vision and strategy.
• Participate in discovery, scope definition, and trade-off decisions to balance experience quality with delivery velocity.
• Ensure design trade-offs are informed, deliberate, and transparent across Product and Engineering.
• Translate insights into design systems that scale across products and platforms.
• Maintain consistency and clarity in the connected-mobility ecosystem.
• Coach and mentor designers, fostering craft, curiosity, and collaboration.
• Build a culture where creativity thrives and design accelerates impact.
• Coaches designers to connect craft decisions to customer and business outcomes.
• Communicates, models, and architects collaboration habits that solidify Design as an equal peer with Product and Engineering.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level