Manager, Product Delivery
About The Position
This is a customer-focused technical product specialist who provides pre-sales solution consulting to prospective customers and implementation guidance to customers that have chosen the Finicity API. In this role, you will collaborate with the Finicity Sales and Business Development teams to discover technical needs and communicate appropriate API services to meet these requirements. You will serve in a consultative fashion throughout the customer analysis, validation testing and on boarding processes to ensure successful customer outcomes.
Requirements
- Previous experience in a sales engineering, implementation consultant, onboarding specialist or any combination of roles in which you worked with customers on installations, troubleshooting and training of API or similar technical services
- A degree, college coursework or a combination of relevant work experience and training from which you gained a solid understanding of web applications and architectures
- Ability to understand, apply and communicate platform and API features and capabilities, as well as understand web services technologies in a SaaS environment
- Ability to quickly identify and recommend practical guidance during technical Q&A sessions
- Strong written and verbal communication skills, including the ability to communicate professionally in a highly technical environment
- Able to travel once a quarter for customer consultations
Responsibilities
- Provide pre-sales assistance for sales opportunities to prospective partners and customers (New Services), including installations, troubleshooting and training of our API Services.
- Lead technical discussions to remove technical roadblocks and define API solution options
- Act as an interface between our Sales/Business Development teams and internal customer support and development teams to resolve outstanding prospect and customer issues
- Develop and perform product demonstrations and technical presentations via webinars or meetings
- Work closely with customers in the design and implementation/integration of our API
- Work to understand our prospects and customers technical business drivers and how to map these to our API
- Work with our API product teams to outline customer requirements
Benefits
- Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
- Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
