Manager, Process Manager - Business Cards & Payments
About The Position
The Team: The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that's at the heart of America's business owners and offer products and services to help them do more business. We’ve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do. The name of our organization reflects our current leadership position in Small Business and Commercial Cards - as well as our aspiration to serve a wide range of needs for our customers Beyond the Card. We are a culture that dreams big and embraces an entrepreneurial and ownership spirit - just like our business customers. The Role: As a Manager of Process Management , you will lead a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time. In addition, you will lead intent development and oversee execution of card conversions in support of credit bureau reporting and disputes. The ideal candidate will have experience working on a risk-oriented team, strong relationship-building & people management skills, creative problem-solving skills, and the ability to work in white space with unclear problem statements.
Requirements
- Bachelor’s Degree or military experience
- At least 4 years of experience in Process Management, Project Management, or Risk Management
- At least 1 year of experience in People Management
Nice To Haves
- 5+ years of experience in Process Management, Project Management, or Risk Management
- 2+ years of experience in People Management
- Lean, Agile, Six Sigma or Business Process Management certification
Responsibilities
- Creating and validating processes
- Designing and producing metrics used to measure efficiency and effectiveness
- Driving process improvements aligned with desired customer outcomes
- Analyzing, identifying, and correcting data issues with systems used or owned by a department
- Analyzing, identifying, and partnering to remediate risks within assigned process; including upstream and downstream impact identification
- Providing subject matter expertise on processes when representing the department in projects and other meetings, including presenting and sending status updates to Senior Leaders
- Managing and leading a team of associates
Benefits
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
