Manager, Process Manager - Business Cards & Payments

Capital One • McLean, VA

1d • $122,100 - $153,300

About The Position

As a Manager of Process Management, you will lead a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time. In addition, you will lead intent development and oversee execution of card conversions in support of credit bureau reporting and disputes. The ideal candidate will have experience working on a risk-oriented team, strong relationship-building & people management skills, creative problem-solving skills, and the ability to work in white space with unclear problem statements.

Requirements

• Bachelor’s Degree or military experience
• At least 4 years of experience in Process Management, Project Management, or Risk Management
• At least 1 year of experience in People Management

Nice To Haves

• 5+ years of experience in Process Management, Project Management, or Risk Management
• 2+ years of experience in People Management
• Lean, Agile, Six Sigma or Business Process Management certification

Responsibilities

• Creating and validating processes
• Designing and producing metrics used to measure efficiency and effectiveness
• Driving process improvements aligned with desired customer outcomes
• Analyzing, identifying, and correcting data issues with systems used or owned by a department
• Analyzing, identifying, and partnering to remediate risks within assigned process; including upstream and downstream impact identification
• Providing subject matter expertise on processes when representing the department in projects and other meetings, including presenting and sending status updates to Senior Leaders
• Managing and leading a team of associates

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees