Manager, Process Improvement

HD Supply Management•New Braunfels, GA

15d

About The Position

Effectively introduce process change into the field by managing implementation of major company-driven projects and process improvement efforts; collaborate with corporate, field, and regional leadership to manage change, ensure effective deployment and implementation, and drive consistent processes across the network; serve as a liaison between corporate, regional and field teams by providing two-way feedback on programs, initiatives, and results thereby driving better execution and sustainability of new initiatives and standard processes within a region.

Requirements

Typically requires BS/BA in a related discipline.
Generally 7+ years of experience in a related field.
May require certification.
Advanced degree may offset less experience in some disciplines.

Responsibilities

Lead process improvement initiatives across the organization
Deliver frequent presentations to various stakeholders, including C-Suite
Drive adoption of process improvements and quality enhancements
Build relationships and engage with cross-functional teams
Identify opportunities for operational excellence
Manages the deployment and implementation processes for project rollouts.
Communicates and implements projects/initiatives , representing the field and providing direction to project teams throughout development, communication, deployment, and sustainability phases.
Manages projects using a completed implementation package from Project Manager with milestones, metrics for success, training, and implementation timelines.
Reviews and monitors project and initiative implementation metrics to ensure successful execution, sustainability, and project transition to client groups; transition only occurs after stability of project/initiative has been verified by Project Manager and Corporate Operations.
Implements customer relational and procedural improvements maximizing customer loyalty and growth.
Provides regional support for all customer-facing initiatives.
Provides guidance and feedback to senior leaders on all Metrics and other Operational metrics.
Attends meetings as established by senior leaders.
Creates standards and simplifies departmental procedures.