Manager, Process Engineering

CVS Health•New York, MA

About The Position

The Manager, Process Engineering leads high-impact process improvement and Business Process Management (BPM) initiatives across Information Security and Technology Solutions (ISTS). This role is accountable for enabling operational excellence by designing, standardizing, improving, and governing ISTS processes using agentic workflows, Lean Six Sigma, and Business Process Management disciplines. The Manager, Process Engineering serves as both a delivery leader and capability builder, ensuring that ISTS has well-documented, measurable, and continuously improving processes with clear ownership, performance indicators, and controls. This role partners closely with technology tower leaders, Experience Owners, Process Owners, and risk, security, and compliance stakeholders to reduce operational friction, increase capacity, mitigate risk, and strengthen enterprise controls.

Requirements

5+ years of experience, with a background in process engineering, analysis, and change management. A technology background is a plus.
Lean Six Sigma Green Belt certification.
Strong problem-solving and root-cause analysis skills, supported by data and structured thinking.
Ability to translate analytical findings into practical, sustainable operational solutions embedded into day‑to‑day processes.
Demonstrated hands‑on experience applying Lean Six Sigma and DMAIC methodologies to solve complex, cross‑functional problems.
Experience establishing or operating within a formal BPM framework, including: Process inventory and taxonomy management Process documentation and standardization Process ownership models and governance routines.
Proficiency using process mapping tools (Lucidchart, Visio, Mural, etc.).
Excellent written and verbal communication skills, including the ability to produce executive-ready documentation, visuals, and summaries.
Excellent analytical skills.
Ability to build trust and collaborate effectively.

Nice To Haves

Experience partnering with IT and engineering teams to implement improvements through technology, automation, workflow tools, and digital enablement.
Working knowledge of agentic workflows, automation, or low‑code/no‑code platforms as mechanisms to scale and sustain improvements.
Experience with project management methodologies to plan, execute, and monitor process improvement initiatives.
Ability to manage multiple projects concurrently and meet deadlines.
Yellow Belt certification desired.

Responsibilities

Apply DMAIC and Lean Six Sigma methodologies to solve complex, cross‑functional problems.
Partner with ISTS leaders to identify, prioritize, and execute high‑impact improvement opportunities aligned to enterprise goals and ISTS OKRs.
Deliver measurable capacity and efficiency gains, expense reduction, and risk avoidance, validated through standardized measurement and reporting.
Ensure process improvements are sustainable, controlled, and embedded into day‑to‑day operations.
Maintain a healthy improvement backlog and prioritize initiatives with the greatest value potential.
Enforce a consistent engagement lifecycle, quality standards, and documentation approach.
Ensure improvements result in updated process maps, SOPs, KPIs, and governance artifacts.
Create clear visual representations of current‑state processes (e.g., Visio, Lucidchart) to identify bottlenecks, inefficiencies, and risks.
Design optimized future‑state processes that streamline workflows, reduce inefficiencies, and improve user experience.
Implement process improvements through technology enablement, automation, workflow changes, and agentic workflows.
Partner closely with IT, platform, infrastructure, cybersecurity, and operations teams to implement and scale improvements.
Collaborate with stakeholders to drive change adoption, secure buy‑in, and ensure smooth implementation.
Prepare and maintain process documentation, including flow diagrams, SOPs, and change control artifacts.
Continuously evaluate and refine processes to ensure ongoing effectiveness, agility, and adaptability.