Manager, Print Client Relationship Team

Thomson Reuters • Eagan, MN

36d • Hybrid

About The Position

In this opportunity as Client Relationship Manager, you will: Lead and develop a high-performing team of Client Relationship Representatives through recruiting, coaching, and ongoing mentorship to achieve retention and revenue targets Drive strategic account management by implementing consultative, solutions-based approaches that strengthen client relationships, broaden product adoption, and maximize customer lifetime value Monitor and optimize team performance using activity reviews, AI-powered tools, and direct interaction to ensure clients receive exceptional, efficient service Partner cross-functionally with Marketing, Field Sales, Product Specialists, and support teams to identify growth opportunities, support negotiations, and drive successful contract renewals Ensure operational excellence by maintaining accurate CRM documentation, staying current on product knowledge and sales programs, and enforcing policy compliance across the team Foster a culture of continuous improvement by proactively identifying gaps in team capabilities, providing innovative solutions to challenges, and creating development opportunities that attract and retain top talent Champion the customer voice by monitoring feedback through the Closed Loop NPS process and addressing employee relations and performance management situations with sound judgment

Requirements

• Proven leadership experience managing and developing customer-facing teams in a B2B environment, with demonstrated success in coaching individuals to exceed retention and revenue goals
• Strategic account management expertise with the ability to implement consultative selling approaches and build long-term client relationships that drive business growth
• Strong business acumen and analytical skills to monitor performance metrics, identify trends, and translate insights into actionable strategies for team success
• Excellent communication and interpersonal skills with experience partnering across multiple departments and the ability to influence stakeholders at all levels
• Operational proficiency with CRM systems and sales tools, including experience leveraging technology and AI-powered solutions to optimize team performance
• Problem-solving mindset with the ability to proactively address challenges, provide innovative solutions, and make sound decisions on employee relations and performance management matters
• Customer-centric approach with a passion for delivering exceptional service experiences and a track record of using customer feedback to drive improvements

Responsibilities

• Lead and develop a high-performing team of Client Relationship Representatives through recruiting, coaching, and ongoing mentorship to achieve retention and revenue targets
• Drive strategic account management by implementing consultative, solutions-based approaches that strengthen client relationships, broaden product adoption, and maximize customer lifetime value
• Monitor and optimize team performance using activity reviews, AI-powered tools, and direct interaction to ensure clients receive exceptional, efficient service
• Partner cross-functionally with Marketing, Field Sales, Product Specialists, and support teams to identify growth opportunities, support negotiations, and drive successful contract renewals
• Ensure operational excellence by maintaining accurate CRM documentation, staying current on product knowledge and sales programs, and enforcing policy compliance across the team
• Foster a culture of continuous improvement by proactively identifying gaps in team capabilities, providing innovative solutions to challenges, and creating development opportunities that attract and retain top talent
• Champion the customer voice by monitoring feedback through the Closed Loop NPS process and addressing employee relations and performance management situations with sound judgment

Benefits

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.
• comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.
• optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed