Print Client Relationship Representative

Thomson Reuters • Eagan, MN

1d

About The Position

As a Client Relationship Representative, you will be instrumental in managing and strategically renewing print contracts within your designated territory. Working collaboratively with your sales reps, you will aim to improve account retention, capitalize on business development opportunities, and ensure the delivery of top-notch service experiences. This role is central to the Legal Print organization under Global Print at Thomson Reuters, with your contributions significantly influencing our revenue growth, client retention, and the maintenance of high levels of customer satisfaction.

Requirements

• A bachelor’s degree in business administration, Sales, or a related field.
• At least 2 years of experience in client relationship management or account management, with a demonstrated ability to support growth and retention.
• Excellent communication skills, capable of effectively engaging with clients.
• A solid understanding of the print and digital landscape, and a readiness to adapt to market changes and client needs.
• Proficiency in CRM systems (e.g., Salesforce), SAP, and Microsoft Office Suite.
• A dedication to service excellence with a client-first approach.

Responsibilities

• Relationship Management: Implement account plans to strengthen client relationships, broaden our print and digital offerings, and secure client loyalty.
• Business Development: Explore growth opportunities within your territory, assist in negotiations, and support contract renewals to meet revenue targets and strategic goals.
• Issue Resolution: Address customer concerns with a proactive and solutions-oriented mindset, ensuring timely and effective outcomes that build trust and satisfaction.
• Customer and Market Insight: Participate in market analysis to guide strategic decisions and contribute to product development. Relay market insights to internal teams to inform future services.
• Reporting: Gather and log all call information, orders, and case activity within our CRM system, correctly and accurately; ensuring proper policy guidelines are met appropriately.

Benefits

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our commitment of empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.
• market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match
• market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave
• optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level