Manager, PPS Financials

CrossVue

15d

About The Position

Imagine advising renowned clients across the country and implementing one of the world’s most innovative and leading cloud technologies. At CrossVue, that’s exactly what you’ll do – you’ll take part in a quickly growing Workday practice. As a Workday Services Partner, we offer full-suite services and provide our consultants with hands-on training and certification in Workday. We believe that happy employees deliver better results, so we strive to provide our employees with a meaningful work-life balance and invest in their professional development. By joining CrossVue you’ll be making a direct impact on our growing Workday practice, regularly taking part in: Advising key stakeholders through selection, transformation, implementation, and configuration of Workday. Our consultants are hands-on involved in full-scale implementation, project management, change management, requirements and design, process improvement, testing, integration enablement support, overseeing supplier enablement, and best practices Contributing beyond client delivery, including, but not limited to recruiting, coaching, marketing, business development, practice development, operational improvement, and beyond Implementing performance improvement and cost-reduction initiatives As a Workday Financials Post-Production Support Manager, you'll have the opportunity to: Management Responsibilities Lead, coach, and develop a team of Workday support specialists, including hiring, onboarding, and retention strategies Set performance goals, conduct regular evaluations, and provide constructive feedback to team members Implement effective workload distribution and resource allocation across multiple client engagements Foster a culture of collaboration, continuous improvement, and customer service excellence within the team Establish clear communication channels and escalation procedures within your team and across departments Create and maintain comprehensive documentation of team processes, best practices, and knowledge resources Identify skill gaps within the team and develop targeted training plans to address them Mediate conflicts and address performance issues promptly and effectively Implement reward and recognition programs to motivate and retain top talent Facilitate regular team meetings, knowledge-sharing sessions, and professional development activities Advocate for team needs and accomplishments to senior leadership Client and Technical Responsibilities Drive success in operational support and enhancement projects for live Workday Financials clients Cultivate and maintain strong client relationships, consistently exceeding expectations through expert troubleshooting and support Resolve complex issues across multiple Workday Financials areas, serving as a go-to subject matter expert for both team members and clients Lead client sessions to analyze and scope post-production challenges, translating needs into effective solutions Implement Workday best practices and optimizations, ensuring high-quality support that drives ongoing value for our clients Orchestrate system health checks, performance tuning, and continuous improvements for Financials modules Innovate and adapt to evolving client needs, leveraging your deep Workday Financials expertise to propose creative solutions for ongoing support Strategic Leadership Develop comprehensive service delivery strategies that align with both client needs and company objectives Analyze market trends and Workday product roadmaps to anticipate client needs and develop proactive solution offerings Create innovative service offerings that differentiate our company in the competitive Workday partner landscape Establish key performance indicators (KPIs) to measure team effectiveness and client satisfaction Leverage client feedback to continuously refine and improve service delivery models Participate in strategic planning sessions to shape the future direction of our Workday practice

Requirements

5+ years of experience supporting live Workday Financials clients, demonstrating a strong understanding of post-production challenges and solutions
Deep expertise in multiple Workday Financials functional areas, with a focus on troubleshooting and optimization
Strong leadership skills with the ability to foster an environment of collaboration, innovation, and excellence
Previous experience coaching, mentoring or managing required
Proven track record of managing multiple client support engagements simultaneously
Exceptional ability to build and nurture strong client relationships across various organizational levels
Excellent verbal and written communication skills, with the ability to explain complex financial concepts clearly to end-users
Passion for knowledge sharing and mentoring, contributing to team growth and client satisfaction
Agility in learning and adapting to new Workday features and updates through both instruction and self-directed learning
Strong attention to detail balanced with strategic, big-picture thinking for ongoing system improvements
A blend of creativity, confidence, flexibility, and a great sense of humor to thrive in our dynamic support environment
Current certifications in Workday Financials, preferably including Record to Report, Contracts to Cash, and/or Banking & Settlement

Nice To Haves

Previous consulting experience with a Workday deployment partner in a post-production support role (preferred)

Responsibilities

Lead, coach, and develop a team of Workday support specialists, including hiring, onboarding, and retention strategies
Set performance goals, conduct regular evaluations, and provide constructive feedback to team members
Implement effective workload distribution and resource allocation across multiple client engagements
Foster a culture of collaboration, continuous improvement, and customer service excellence within the team
Establish clear communication channels and escalation procedures within your team and across departments
Create and maintain comprehensive documentation of team processes, best practices, and knowledge resources
Identify skill gaps within the team and develop targeted training plans to address them
Mediate conflicts and address performance issues promptly and effectively
Implement reward and recognition programs to motivate and retain top talent
Facilitate regular team meetings, knowledge-sharing sessions, and professional development activities
Advocate for team needs and accomplishments to senior leadership
Drive success in operational support and enhancement projects for live Workday Financials clients
Cultivate and maintain strong client relationships, consistently exceeding expectations through expert troubleshooting and support
Resolve complex issues across multiple Workday Financials areas, serving as a go-to subject matter expert for both team members and clients
Lead client sessions to analyze and scope post-production challenges, translating needs into effective solutions
Implement Workday best practices and optimizations, ensuring high-quality support that drives ongoing value for our clients
Orchestrate system health checks, performance tuning, and continuous improvements for Financials modules
Innovate and adapt to evolving client needs, leveraging your deep Workday Financials expertise to propose creative solutions for ongoing support
Develop comprehensive service delivery strategies that align with both client needs and company objectives
Analyze market trends and Workday product roadmaps to anticipate client needs and develop proactive solution offerings
Create innovative service offerings that differentiate our company in the competitive Workday partner landscape
Establish key performance indicators (KPIs) to measure team effectiveness and client satisfaction
Leverage client feedback to continuously refine and improve service delivery models
Participate in strategic planning sessions to shape the future direction of our Workday practice