Manager, Post Closing

ResiCentral

7d

About The Position

The Mortgage Post-Closing Manager oversees all activities that occur after a mortgage loan closing to ensure accuracy, compliance, timely delivery, and investor/agency acceptance. This role manages the post-closing team, maintains quality control standards, resolves document or investor purchase deficiencies, and ensures that closed loan files meet all regulatory, investor, agency, warehouse bank, and regulatory requirements.

Requirements

• Expert-level knowledge of Encompass and TRID regulations.
• Strong understanding of conventional, FHA, VA, and/or non-QM loan products.
• Strong knowledge of mortgage documents, funding requirements, government insuring and investor guidelines.
• Excellent analytical, problem-solving, and organizational skills.
• Strong communication skills and ability to work cross-functionally.
• Ability to manage multiple priorities in a deadline-driven environment.
• 5+ years of mortgage post-closing, shipping, or secondary market experience.
• 2+ years of supervisory or management experience in mortgage operations.

Nice To Haves

• Previous remote work experience desired

Responsibilities

• Manage and be the internal point of contact between ResiCentral & outsourced teams.
• Oversee day-to-day departmental operations
• Ensure trailing documents (recorded mortgages, final title policies, assignments, etc.) are obtained within required timeframes.
• Manage timely delivery of loan packages to investors, agencies, warehouse banks, and servicing departments.
• Maintain accurate pipeline reporting to ensure on-time shipping and delivery of post-closing packages.
• Assist with vendor, state or agency audits as applicable.
• Oversee the completion of repairs, inspections, funds released and closeout notices completed on all escrow holdbacks within the required timeframe.
• Oversee the preparation and shipment of original collateral documents (Notes, Allonges, Bailees) to warehouse banks according to required timelines.
• Ensure collateral packages meet warehouse bank documentation standards and comply with investor and agency guidelines.
• Track collateral status, confirm receipt with warehouse banks, and resolve any deficiencies or missing documents.
• Coordinate with document custodians, investors, and warehouse banks to ensure seamless movement of collateral from warehouse to investor custody.
• Maintain collateral logs, tracking sheets, and audit controls to prevent exceptions and delays in loan purchases.
• Ensure FHA and VA premiums are paid and loans are insured within required time frames.
• Oversee FHA case binder completion and timely insuring submissions to HUD.
• Manage VA loan guaranty submissions and ensure documentation meets VA requirements.
• Track insuring results, address deficiencies, and coordinate corrections with underwriting, closing, and investors.
• Maintain insuring logs and monitor turn-times to prevent lapses or financial risk.
• Ensure all post-closing, collateral, and insuring activities comply with FHA, VA, Fannie Mae/Freddie Mac, and federal/state guidelines.
• Identify and resolve deficiencies by coordinating with title companies, processors, closers, and underwriters.
• Manage investor suspense conditions, government insuring rejects, and collateral exceptions.
• Daily warehouse report reconciliation to include aged loans pending settlement and Notes pending delivery.
• Serve as primary contact for investors, warehouse banks, document custodians, servicers, mortgage insurance companies for post-closing, collateral, and insuring matters.
• Maintain current knowledge of investor delivery standards, warehouse bank collateral requirements, and agency guidelines.
• Communicate procedural changes across mortgage operations teams.
• Track and report post-closing delivery timelines, collateral shipping status, investor purchase conditions, insuring metrics, and outstanding trailing documents.
• Provide regular reporting and pipeline updates to leadership.
• Identify workflow gaps and implement process improvements to increase accuracy and operational efficiency.
• Interviews prospective employees and choose the best applicant based on skills, knowledge, and abilities required for the job.
• Leads, Trains and oversees employees involved in department functions.
• Directs assigned tasks and aids as needed as well as monitor productivity, and ensure adherence to department deadlines
• Assists with performance evaluations and 1/1 meetings.
• Approves timecards and PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees