Manager, Population Health

Town Square Health•Chicago, IL

5d•$100,000 - $115,000•Hybrid

About The Position

Town Square Health is seeking a Manager, Population Health to support the execution of high-priority population health, operations, and technology initiatives. This role is ideal for a highly organized, execution-oriented professional who can take loosely defined problems and drive them to clear, measurable outcomes.

Requirements

3–6 years of experience in healthcare operations, value-based care, healthcare technology, or consulting
Demonstrated ability to manage projects end-to-end with minimal oversight
Strong organizational, analytical, and problem-solving skills
Ability to operate effectively in ambiguous, fast-paced environments
Excellent communication and stakeholder management skills
Experience working cross-functionally with clinical, operations, and technology teams

Responsibilities

Program & Project Ownership
Own cross-functional initiatives from scoping through execution
Build workplans, set timelines, assign owners, and drive accountability
Provide regular status updates to leadership on progress, risks, and decisions
Central Operations & Automation
Support automation initiatives across call center, referrals, medical records, billing, and medication workflows
Identify and prioritize automation opportunities based on impact and complexity
Partner with Technology, Operations, and Finance on build vs. buy evaluations and ROI analysis
Help define and track operational KPIs (e.g., turnaround time, error rates, cost per transaction)
Virtual Specialist Go-Live
Serve as the point person for identifying, vetting, and standing up virtual specialist partners to support patient care delivery.
Assess Town Square Health’s needs for virtual specialty care—including clinical use cases, patient populations, specialty coverage, and technology requirements—and recommend a prioritized shortlist of specialist vendors.
Partner closely with the VP, Provider Strategy & Population Health to translate strategic vision and priorities for virtual specialty care into executable plans, while owning day-to-day management of specialist relationships.
Own the specialist partner relationship end-to-end, including contract coordination, technical and operational go-live, and post-launch stabilization once patient care is live.
Act as the internal owner and connector for virtual specialist partnerships, working closely with clinical, technology, and operations leaders to inform decisions around workflows, clinical hand-offs, technology integrations, and performance expectations .
Population Health Build
Conduct structured vendor evaluations focused on ROI and operational impact
Support vendor selection and implementation planning
Help design population health workflows and operational handoffs
Support the chronic condition management program builds