Manager Poker

Cherokee Nation Businesses•Catoosa, OK

About The Position

Hard Rock Hotel & Casino is seeking an experienced professional to serve as our Manager, Poker. This role is responsible for the comprehensive oversight of poker room operations, ensuring a seamless blend of operational excellence and the high-standard service our guests expect. You will manage daily gameplay, maintain strict game integrity, and drive department profitability through strategic tournament scheduling and innovative promotions. The ideal candidate is a seasoned poker professional who pairs a sharp analytical mindset for financial controls with the sophisticated leadership style required to manage a premier, world-class team.

Requirements

High School Diploma or GED and 3 to 5 years of comparable poker operations experience; or an equivalent combination of education and experience.
Excellent written and verbal communication skills.
Excellent presentation skills.
Basic computer skills.
Working knowledge of Microsoft Office Suite.
Strong planning, analytical, and creative problem-solving skills.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to work with mathematical concepts and probabilities.
Must have and maintain a valid driver’s license.
Must be able to obtain and maintain a gaming license by the appropriate gaming authority.
Must have flexibility to work varied shifts, including weekends and holidays as required (on-call).
Must be able to lift, push, pull, and carry up to 20lbs, and stand, sit, and walk for long periods of time.
Work may be performed in a variety of office settings, including climate-controlled office settings and casino floors.
Work can include exposure to second-hand smoke and crowd noise.

Responsibilities

Plans, develops, and implements poker policies for short- and long-term plans.
Ensures poker games are conducted according to established policies and procedures.
Ensures all poker adheres to the company's Minimum Internal Controls Standards (MICS).
Develops and implements poker promotions, tournaments, and events that drive guest engagement and loyalty.
Directs, coordinates, and analyzes poker game procedures, services, and operations to ensure maximum profitability.
Manages and ensures the integrity and accountability of gaming assets, including chips, cards, and equipment.
Develops and executes annual department business plans and budgets.
Maintains monthly budgets, justifying unusual variances while providing monthly status reports.
Works with executive leadership to develop and implement strategies that support revenue growth, cost control, and optimal game mix/layout.
Maintains and submits required records and reports.
Maintains the confidential nature of matters pertaining to company records.
Builds team loyalty while modeling professional behaviors and attitude.
Maintains constant customer interaction to ensure complete customer satisfaction.
Supervise/manage a department and provide input for hiring/firing/performance decisions.
Performs other job-related duties as assigned.